NM
Nonkululeko M
1 reviews | Active since Apr 2023
02 Aug 2024, 09:46
Policy ****mers
Hi , I canceled my plan last Month and it was Mid month I called the business and their line does not go through, I then sent them an email saying I have to cancel the plan due to personal issues I'm facing at home, I explained to them that I had lost my job and I now a stay at home so I won't be able to continue with policy because I need the Money to pay some of my kids school fees it was my personal problem but because I had to make them understand where I'm coming from , we agreed that my policy has been canceled today morning I received an sms saying R2060 Rands has been debited from my account into their business? How is that possible now because I canceled before even starting with the policy now I want my money back and all of it suddenly their lines are no longer working. How do they debit money whereas I've canceled their policy isn't that a **** ? I want my money back and every cent of it today before sunset we never agreed to this nonsense
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Nonkululeko M's updateReviewer Update
02 Aug 2024, 09:50I'm a stay at home mom with no Job and have three kids to feed and now the insurance company is ****ming me by debiting the last money I have in my account, money that is supposed to cover some bills
NM
Nonkululeko M's update02 Aug 2024, 09:50
Reviewer Update
I'm a stay at home mom with no Job and have three kids to feed and now the insurance company is ****ming me by debiting the last money I have in my account, money that is supposed to cover some bills
Oneplan Insurance's replyOfficial
02 Aug 2024, 12:13Dear Nonkululeko,
Thank you for taking our call earlier and allowing us to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note according to our policy schedule that was sent to your listed email address on the 16th of June 2024 under Premium Refunds (point 3) it states, should you cancel your policy within the cooling off period (seven (7) days from the date of application), any premiums and fees that have been debited will be refunded to your nominated bank account.
Upon investigation, we discovered that the application for cover was done on the 14th of June 2024 and a copy of the policy schedule was sent to your listed email address. We received your request for cancellation of the policy on the 17th of July 2024. Kindly note that the cancellation request was sent after the 7-day cooling-off period therefore a refund cannot be processed. As per our policy terms and conditions, there is a one (1) calendar month, (30 days) notice period for cancellations.
All clients have a 7-day cooling-off period from the date of the application to review their policy documents. During the 7-day cooling off period the client will be able to cancel the policy should they not be happy with no financial implications and if a premium was collected it will be refunded to the nominated bank account provided no claims have been made. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly to all clients. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
As per our telephonic discussion, we have proceeded to send an email to your listed email address, and we will revert to you with feedback once we receive the relevant documentation.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note according to our policy schedule that was sent to your listed email address on the 16th of June 2024 under Premium Refunds (point 3) it states, should you cancel your policy within the cooling off period (seven (7) days from the date of application), any premiums and fees that have been debited will be refunded to your nominated bank account.
Upon investigation, we discovered that the application for cover was done on the 14th of June 2024 and a copy of the policy schedule was sent to your listed email address. We received your request for cancellation of the policy on the 17th of July 2024. Kindly note that the cancellation request was sent after the 7-day cooling-off period therefore a refund cannot be processed. As per our policy terms and conditions, there is a one (1) calendar month, (30 days) notice period for cancellations.
All clients have a 7-day cooling-off period from the date of the application to review their policy documents. During the 7-day cooling off period the client will be able to cancel the policy should they not be happy with no financial implications and if a premium was collected it will be refunded to the nominated bank account provided no claims have been made. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly to all clients. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
As per our telephonic discussion, we have proceeded to send an email to your listed email address, and we will revert to you with feedback once we receive the relevant documentation.
Kind Regards,
Oneplan
Oneplan Insurance's reply02 Aug 2024, 12:13
Official
Dear Nonkululeko,
Thank you for taking our call earlier and allowing us to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note according to our policy schedule that was sent to your listed email address on the 16th of June 2024 under Premium Refunds (point 3) it states, should you cancel your policy within the cooling off period (seven (7) days from the date of application), any premiums and fees that have been debited will be refunded to your nominated bank account.
Upon investigation, we discovered that the application for cover was done on the 14th of June 2024 and a copy of the policy schedule was sent to your listed email address. We received your request for cancellation of the policy on the 17th of July 2024. Kindly note that the cancellation request was sent after the 7-day cooling-off period therefore a refund cannot be processed. As per our policy terms and conditions, there is a one (1) calendar month, (30 days) notice period for cancellations.
All clients have a 7-day cooling-off period from the date of the application to review their policy documents. During the 7-day cooling off period the client will be able to cancel the policy should they not be happy with no financial implications and if a premium was collected it will be refunded to the nominated bank account provided no claims have been made. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly to all clients. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
As per our telephonic discussion, we have proceeded to send an email to your listed email address, and we will revert to you with feedback once we receive the relevant documentation.
Kind Regards,
Oneplan
Thank you for taking our call earlier and allowing us to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached as we do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note according to our policy schedule that was sent to your listed email address on the 16th of June 2024 under Premium Refunds (point 3) it states, should you cancel your policy within the cooling off period (seven (7) days from the date of application), any premiums and fees that have been debited will be refunded to your nominated bank account.
Upon investigation, we discovered that the application for cover was done on the 14th of June 2024 and a copy of the policy schedule was sent to your listed email address. We received your request for cancellation of the policy on the 17th of July 2024. Kindly note that the cancellation request was sent after the 7-day cooling-off period therefore a refund cannot be processed. As per our policy terms and conditions, there is a one (1) calendar month, (30 days) notice period for cancellations.
All clients have a 7-day cooling-off period from the date of the application to review their policy documents. During the 7-day cooling off period the client will be able to cancel the policy should they not be happy with no financial implications and if a premium was collected it will be refunded to the nominated bank account provided no claims have been made. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly to all clients. We do have your best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
As per our telephonic discussion, we have proceeded to send an email to your listed email address, and we will revert to you with feedback once we receive the relevant documentation.
Kind Regards,
Oneplan