Policy Funds Put On Hold

On the 21 November, my mother Leella Muthaya (Policyholder) visited the GP. She called in beforehand to inform claims that she will be going for the consult as well as a sona. Funds were loaded on to the card. She withdrew and paid for the fees. I submitted the invoices and was told that they were not correct and my mother was to pay the full amount back.<br> <br> A woman by the name of Thembi assisted and asked for the invoices again with the doctor's stamp. I sent it again and got the same response. In effect, my mom's policy was put on hold. It was later found out that they only rejected the radiology claim as it was not done in a radiology clinic. We were not informed about this.<br> <br> What does not make sense is why that my mother needs to pay the full amount if only the radiology was rejected. The amount that you guys are asking for is higher than what it should be. This is truly unacceptable. Thembi was supposed to get back to my mom but has not. My mother needs to phone in every single time.<br> <br> My mother visited the GP again and had to get medication which has not been approved.<br> <br> This is really pathetic service and i will be cancelling her policy as well as my father's.