JN
JOELEN N
1 reviews | Active since Jan 2026
02 Jun 2026, 19:43
Policy cancellation
Trying to remove a member from my policy but they do not respond . I've sent 3 emails to them and there's no contact number for cancellation. This is my second review of this pathetic company . Truly a disappointment to deal with them
Helpful (0)
Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
03 Jun 2026, 07:13Dear Joelen,
Thank you for taking the time to share your feedback with us and for bringing this matter to our attention.
We have looked into the matter and would like to clarify that our contact points for service-related matters are WhatsApp at ***, email *** with your policy number in the subject line, and/or call ***, and our team will happily assist. We have noted that you submitted your request to our Car and Household email address queue. This has been assigned to a consultant who will be in contact with you to assist further. For cancellations, you may submit the request to *** with your policy number in the subject line and you will receive an auto-response with a reference number.
We hope this clarifies the matter.
Kind regards,
Oneplan.
We have looked into the matter and would like to clarify that our contact points for service-related matters are WhatsApp at ***, email *** with your policy number in the subject line, and/or call ***, and our team will happily assist. We have noted that you submitted your request to our Car and Household email address queue. This has been assigned to a consultant who will be in contact with you to assist further. For cancellations, you may submit the request to *** with your policy number in the subject line and you will receive an auto-response with a reference number.
We hope this clarifies the matter.
Kind regards,
Oneplan.
Oneplan Insurance's reply03 Jun 2026, 07:13
Official
Dear Joelen,
Thank you for taking the time to share your feedback with us and for bringing this matter to our attention.
We have looked into the matter and would like to clarify that our contact points for service-related matters are WhatsApp at ***, email *** with your policy number in the subject line, and/or call ***, and our team will happily assist. We have noted that you submitted your request to our Car and Household email address queue. This has been assigned to a consultant who will be in contact with you to assist further. For cancellations, you may submit the request to *** with your policy number in the subject line and you will receive an auto-response with a reference number.
We hope this clarifies the matter.
Kind regards,
Oneplan.
We have looked into the matter and would like to clarify that our contact points for service-related matters are WhatsApp at ***, email *** with your policy number in the subject line, and/or call ***, and our team will happily assist. We have noted that you submitted your request to our Car and Household email address queue. This has been assigned to a consultant who will be in contact with you to assist further. For cancellations, you may submit the request to *** with your policy number in the subject line and you will receive an auto-response with a reference number.
We hope this clarifies the matter.
Kind regards,
Oneplan.