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Good day Carmen,

Thank you for choosing Oneplan as your preferred insurance for your needs. Our clients are a priority to us, and we would love to gather more information on this particular matter so we may assist you further. 

We would like the opportunity to investigate the matter further, however, we will require the policy details. Kindly provide us with the policy number or advise the policy holder to contact us via Whatsapp on *** so we may assist further.

We look forward to hearing from you soon.

Kind Regards,Oneplan