JJ
JABU J
1 reviews | Active since Jul 2018
07 Dec 2023, 13:13
Please refund me my ...
Please refund me my 2 months premium that I did not authorized b4 I report you to ombudsman and please send me sales recording while you are at it
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Replies (1)
Oneplan Insurance's replyOfficial
07 Dec 2023, 15:28Good Jabu,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused. Our clients are important to us, and we aim to always provide them with the best service possible. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We would like the opportunity to investigate the matter further, however, we will require the policy details.
We have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused. Our clients are important to us, and we aim to always provide them with the best service possible. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We would like the opportunity to investigate the matter further, however, we will require the policy details.
We have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Kind Regards,
Oneplan
Oneplan Insurance's reply07 Dec 2023, 15:28
Official
Good Jabu,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused. Our clients are important to us, and we aim to always provide them with the best service possible. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We would like the opportunity to investigate the matter further, however, we will require the policy details.
We have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for any inconvenience caused. Our clients are important to us, and we aim to always provide them with the best service possible. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We would like the opportunity to investigate the matter further, however, we will require the policy details.
We have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Kind Regards,
Oneplan