Please read my review before joining One Plan! I wish I knew this before joining!

This company was a let down right from the start. To all whom want to join, read my message: customer service is horrid from the start to the end. I joined early 2022. During this time I changed bank accounts. I informed them twice about the bank account change, but they kept on debiting from the wrong account. They then decided to cancel my plan September 2023 (please note that during this time I didn't claim once). I phoned in December 2023 to up my plan and was informed for the first time that my plan was cancelled, because they kept on debiting the wrong account and they did the cancellation without informing me. The sales lady in December 2023 apologized profusely and promised me that if I join again, my pet's previous problems will not be excluded for 12 months again. They then first took my money and then send me the paperwork, excluding my baby's previous problems for 12 months. I tried to reach out to them on the WhatsApp line, but got the same answer over and over again. I begged them to investigate my past issues and false cancellation and listen to recording, but they kept on with the same one sided story about the fact that it is my responsibility to ensure that they have correct banking details. I CHANGED MY BANK ACCOUNT DETAILS TWICE BY ONEPLAN, THEY JUST NEVER MADE THE CHANGES. Then the WhatsApp assistant refused to listen to the recording of the promises made by the sales representative in December 2023. I then immediately sent a cancel policy email to their cancel policy email address on the 3rd of January 2023. And today I still haven't received confirmation of the cancellation. Horrid service from the start to the end and I have not even claimed once.