Please pay back the money

Item: Oneplan Insurance
Rating: 1
Author: Asipezi N

I made a query on the 23rd of November 2017 about their health insurances and everything was explained to me but I requested time to think about it. The guy that was assisting me on the day suggested I take the cover and also advised that if I decided against it I can always cancel at any time before January, as it was supposed to commence in Jan. I cancelled on the 22nd of Of December. On the 15th of Jan I deposited money on my account for my car insurance but Oneplan insurance whom I cancelled the cover with managed to their hands on the money first as a result when my car insurance tried to debit their premiem bounced and I was penalized by my bank for attempt/unpaid funds. To date the money has not been reversed and I'm in arrears with my car insurance. I am really upset by all the inconvenience caused by this whole thing

Helpful (0)

Replies (4)

Oneplan Insurance's replyOfficial

22 Jan 2018, 14:45

Hi Asipezi,

We would like to profusely apologize for the inconvenience that you have experienced. Kindly note that your refund has been processed and you should receive it in the next 2-3 working days. For any bank charges that you may have incurred due to our error, please send us a bank statement in order for us to refund that to you as well.

Regards,
The Oneplan Team

Oneplan Insurance's reply22 Jan 2018, 14:45

Official

Hi Asipezi,

Regards,
The Oneplan Team

Asipezi N's updateReviewer Update

22 Jan 2018, 16:04

Where do I send the bank statement? Excuse me but I was told to wait for 3-5 days when I called in on the 15th. Now is this 2-3 days an extension to that?

Asipezi N's update22 Jan 2018, 16:04

Reviewer Update

Where do I send the bank statement? Excuse me but I was told to wait for 3-5 days when I called in on the 15th. Now is this 2-3 days an extension to that?

Oneplan Insurance's replyOfficial

22 Jan 2018, 16:50

Hi Asipezi,

You can send the bank statement to ***. You should receive it within the course of tomorrow (23/01/2018). We will be able to send you the proof of payment once it is done.

Regards,

The Oneplan Team

Oneplan Insurance's reply22 Jan 2018, 16:50

Official

Hi Asipezi,

You can send the bank statement to ***. You should receive it within the course of tomorrow (23/01/2018). We will be able to send you the proof of payment once it is done.

Regards,

The Oneplan Team

Asipezi N's updateReviewer Update

24 Jan 2018, 10:40

Please note that the money has not been reversed back into my account as promised, today is the 24/01/2018. And I have sent an email with my bank statement as advised for the bank charges incurred.

Asipezi N's update24 Jan 2018, 10:40

Reviewer Update

Please note that the money has not been reversed back into my account as promised, today is the 24/01/2018. And I have sent an email with my bank statement as advised for the bank charges incurred.