Please do NOT subscribe to OnePlan medical insurance

OnePlan shows it's incompetence YET AGAIN. I visited the optician on 17 March. It was impossible to load funds onto the card with the OnePlan app because it cuts off the lower portion of screen, so there is no 'Enter'. It had to be loaded telephonically.

The balance of funds was loaded. This was a paltry sum anyway since the optician allowance is only every two years (see previous post where they first refused a claim for contact lenses, then approved it, because their staff didn't read the prescription properly). Annoying when the facility has not been used in years (contributions are lost if not used).

The transaction was fine. The following day I received an SMS and email stating that the claim could not be verified because proof of transaction had not been submitted. I was asked to 'swipe my card at the service provider'. That is a ridiculous request to anyone, especially in my case when that would require a 110km drive.

Guys, seriously, there is a problem with OnePlan EVERY SINGLE TIME. There is a fight EVERY SINGLE TIME. So now, Any further claims are blocked until we've had another argument. There is no point contacting OnePlan's help desk directly. The only time they respond is through a complaint on HelloPeter.

There really is no choice now but to opt for a different medical insurance. This is so beyond a joke.