NR
Nadine R

1 reviews | Active since Jun 2015

02 Jun 2015, 21:41

PLEASE CANCEL MY POLICY

From: Rudman, Nadine Sent: Tuesday, June 02, 2015 9:29 PM To: [Email Removed] [Email Removed]<br> Subject: FW: A case has been opened for your request CRM:*** Good evening,Please see them email which has been sent and the reply from your offices.Still no one of your offices has been in contact with me and only sms's has been received to advise that my account has been suspended. Again your company tried to debit my account today.PLEASE CANCEL MY POLICY AT ONCE!!!<br> <br> From: Rudman, Nadine <br> Sent: Tuesday, May 26, 2015 11:18 PM<br> To: [Email Removed] [Email Removed]<br> Cc: Riaan Vogel [Email Removed]<br> Subject: PLEASE CANCEL MY POLICY AT ONCE<br> <br> TO WHOM IT MAY CONCERN:Please note that I have stopped my debit order going off on the 28th from my Absa bank account. I do not wish to use your service at all and want a refund on the money which have been deducted already.I have tried to use your services without any success to see a GP. It is supposed to be such a simple process, but I could not get funds dropped into my card. I am NOT enjoying my full cover on my policy at all - because I am not getting any!!<br>

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Replies (1)
Oneplan Insurance
Oneplan Insurance's reply03 Jun 2015, 13:54
Official
Hello rudma06,

Thank you for bringing the above to our attention.

Please note that as per email correspondence as well as SMS, your policy has been set to cancel for the 01/07/2015.

With reference to point 1.4.5.3 in our policy wording (Terms and Conditions), please note that there is a thirty day (one calendar month) notice period for all cancellation requests as well as a R100.00 cancellation fee that will be applicable.

Your last cover date will be the 30/06/2015.

Trust that you will find the above in order.

Kind Regards,
Shanice Maistry
Customer Care Department