MK
Mariska K
1 reviews | Active since Jun 2022
18 Apr 2024, 09:39
Phone etiquette
Normally the staff is so efficient and professional. Unfortunately this was not the case this morning. I didn’t catch the agents name this morning as she was laughing in background once I answered. I was unhappy at the hour of the call. Agent became hostile and dropped phone in my ear. ********** service I’m appalled
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Oneplan Insurance's replyOfficial
18 Apr 2024, 11:31Dear Mariska,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated and addressed accordingly, and we will take the necessary corrective action in line with our internal processes as we do value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we sincerely apologize for any inconvenience caused.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated and addressed accordingly, and we will take the necessary corrective action in line with our internal processes as we do value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we sincerely apologize for any inconvenience caused.
Kind Regards,
Oneplan
Oneplan Insurance's reply18 Apr 2024, 11:31
Official
Dear Mariska,
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated and addressed accordingly, and we will take the necessary corrective action in line with our internal processes as we do value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we sincerely apologize for any inconvenience caused.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
From the outset, we sincerely apologize that your experience with Oneplan has not been a pleasant one and apologize for any inconvenience caused. It is deeply concerning the circumstances under which your Hellopeter posting has reached us.
Customer service is our number one priority, and this is not the level of service we aim to provide our clients with. Please rest assured that this matter will be investigated and addressed accordingly, and we will take the necessary corrective action in line with our internal processes as we do value you as our client.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we sincerely apologize for any inconvenience caused.
Kind Regards,
Oneplan