PP
Pieter P

1 reviews | Active since Dec 2023

01 Dec 2023, 23:30

Phenomenal Service

I’ve had OnePlan Pet Insurance since 2019. I’ve never been let down with any of my smaller claims. The biggest test came with a large claim that needed to be made after my cat was hit by a car and miraculously survived with some head trauma and facial fractures. She spent a week going between the Florida Veterinary Hospital and the Johannesburg Specialist Veterinary Centre for numerous scans, procedures and surgeries. These fantastic veterinarians and their teams managed to perform the seemingly impossible and saved our kitty’s life. In a few weeks she’ll be her old self again. These miracles do come at a high price though. Thanks to OnePlan and the compassionate assistance received by Leeanne Fuhri, the claim was approved and the full amount was settled without us having to take a cent out of our pockets.

Incredibly grateful and can proudly maintain that OnePlan is the best in the Pet Insurance business.

0
Replies (1)
Oneplan Insurance
Oneplan Insurance's reply03 Dec 2023, 09:41
Official
Hi Pieter,

Thank you for sharing your service experience with us. Our fur-family is important to us, and we hope to provide them with the best service possible. Our paw buddies deserve to be treated with the utmost love and they are so lucky to have found a family as loving as yours. 
   
We are so delighted to know that you found an insurer that exceeds your expectations and that you are happy with the convenience of our claiming process as we understand that the hassles of medical claims, should be the last thing on your mind. We are so proud of our Oneplan Team for assisting you professionally and with compassion in your time of need.

Please give our love to Ruby, Borthos, and Pippie and we hope that Ruby has a speedy recovery.

Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs. 

Kind Regards,
Oneplan