SD
Susan D
1 reviews | Active since Nov 2016
03 Jun 2024, 11:53
PHATETIC
Oneplan Pet insurance is PATHETIC. The customer care representatives has absolutely no clue what is going on. My pet passed away, dramatic as it is, it is a hell if a struggle to get the policy canceled. Phobed 4 times, and every time a different story and no cancelation. My account has 'n credit balance that was requested to be paid back to me, and then they have the audacity to debit my bank account for 3 months premiums. Nobody I spoke to was able to assist me to sort this out. STAY AWAY. Dotsure is by far better. I gave great regret leaving Dotsure.
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Oneplan Insurance's replyOfficial
03 Jun 2024, 13:53Dear Susan,
We truly sympathize with the situation and are sorry to hear of the circumstances under which your Hellopeter posting has reached us. Our condolences to you and your family on the passing away of your fur-baby. Please accept our deepest sympathies for all that you have experienced.
We have acknowledged your complaint and escalated the matter to the relevant department. Please rest assured that this matter will be investigated, as we do value you as our client and should there be any refunds due to you, we will process it accordingly. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
We truly sympathize with the situation and are sorry to hear of the circumstances under which your Hellopeter posting has reached us. Our condolences to you and your family on the passing away of your fur-baby. Please accept our deepest sympathies for all that you have experienced.
We have acknowledged your complaint and escalated the matter to the relevant department. Please rest assured that this matter will be investigated, as we do value you as our client and should there be any refunds due to you, we will process it accordingly. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply03 Jun 2024, 13:53
Official
Dear Susan,
We truly sympathize with the situation and are sorry to hear of the circumstances under which your Hellopeter posting has reached us. Our condolences to you and your family on the passing away of your fur-baby. Please accept our deepest sympathies for all that you have experienced.
We have acknowledged your complaint and escalated the matter to the relevant department. Please rest assured that this matter will be investigated, as we do value you as our client and should there be any refunds due to you, we will process it accordingly. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
We truly sympathize with the situation and are sorry to hear of the circumstances under which your Hellopeter posting has reached us. Our condolences to you and your family on the passing away of your fur-baby. Please accept our deepest sympathies for all that you have experienced.
We have acknowledged your complaint and escalated the matter to the relevant department. Please rest assured that this matter will be investigated, as we do value you as our client and should there be any refunds due to you, we will process it accordingly. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan