1 reviews | Active since May 2011
Pet passed away but still collecting premium...10 months later!
Our pet fell ill last year and passed away soon afterwards. Oneplan Pet Insurance was very good in the manner they processed and paid the claims (vet visit, meds, hospital, cremation, etc.).
But since then, they've failed to stop my policy! My pet passed away in Aug 2017 and I have been paying all the way since. Surely a policy cannot continue if the insured entity doesn't even exist anymore? Oneplan paid for the cremation for Pete's sake...any further claims would be considered ********** but Oneplan can keep on collecting and that is ok? Well, it is not ok.
I want them to stop *****ing my money and refund what has been taken since October 2017...next debit order will be collected on the 1st.
Hi Bernard,
We are truly sorry to hear about this and for any inconvenience caused.
We will contact you shortly in order to have this resolved.
Regards,
The Oneplan Team
Hi Bernard,
We are truly sorry to hear about this and for any inconvenience caused.
We will contact you shortly in order to have this resolved.
Regards,
The Oneplan Team
Hi Bernard,
We have tried to contact you using the number on your posting to no avail.
May you kindly send an email to *** with your policy number and state that your email is regarding the Hello Peter complaint so that we can have a look into your policy and have this rectified.
Regards,
The Oneplan Team
Hi Bernard,
We have tried to contact you using the number on your posting to no avail.
May you kindly send an email to *** with your policy number and state that your email is regarding the Hello Peter complaint so that we can have a look into your policy and have this rectified.
Regards,
The Oneplan Team
Hi Bernard,
Thank you for taking my call. We are sorry to hear about the circumstances in which your complaint has reached us. As per our telephonic conversation, your query has been resolved.
We would like to once again apologise for any inconvenience caused by this.
Regards,
The Oneplan Team
Hi Bernard,
Thank you for taking my call. We are sorry to hear about the circumstances in which your complaint has reached us. As per our telephonic conversation, your query has been resolved.
We would like to once again apologise for any inconvenience caused by this.
Regards,
The Oneplan Team