Pet Insurance (Terrible!)
Quick to increase premiums, without an increase to benefits. Refund cover is pathetic. Claim Department employees don't check claims to assess what cover should be used to refund and use a minimum blanket cover. Response to complaints and requests for feedback and beyond pathetic. Customer care and service is non-existent. Many, many emails have been sent to Customer Care, Claims Department, Cancellations and finally Complaints. While my current 3 furkids are old and I'm basically stuck with this lot, I will definitely adopt new furkids in the future and there is NO WAYS in hell I would cover them with OnePlan!! They allege they are #1 for Pet Insurance - a title that has to be self-acclaimed!!
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Oneplan Insurance's replyOfficial
28 Jan 2025, 14:46Hi Fee,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
This matter is being addressed by our Complaints department in line with our internal complaints resolution policy. We will revert to you with the relevant feedback.
Kind Regards,
Oneplan.
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
This matter is being addressed by our Complaints department in line with our internal complaints resolution policy. We will revert to you with the relevant feedback.
Kind Regards,
Oneplan.
Oneplan Insurance's reply28 Jan 2025, 14:46
Official
Hi Fee,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
This matter is being addressed by our Complaints department in line with our internal complaints resolution policy. We will revert to you with the relevant feedback.
Kind Regards,
Oneplan.
Thank you for taking the time to bring this to our attention.
We sincerely apologize for the inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
This matter is being addressed by our Complaints department in line with our internal complaints resolution policy. We will revert to you with the relevant feedback.
Kind Regards,
Oneplan.