MF
Maggie F
1 reviews | Active since Aug 2016
11 Nov 2020, 16:36
Pet Insurance terminology and communication
Communication gets zero rated ; asked for an explanation why they loaded my existing dog's policy suddenly they said their risk people did and cannot give me any understandable explanation. three times!
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Replies (1)
Oneplan Insurance's replyOfficial
11 Nov 2020, 18:08Good day Maggie,
Thank you for taking the time to bring this to our attention. This is not the level of service we wish to provide our clients with, We sincerely apologize for the quality of service that you have received from us as.
As per our telephonic conversation, thank you for allowing us to investigate the matter.
Thank you for taking the time to bring this to our attention. This is not the level of service we wish to provide our clients with, We sincerely apologize for the quality of service that you have received from us as.
As per our telephonic conversation, thank you for allowing us to investigate the matter.
We will revert to you with the relevant feedback.
Kind Regards
Oneplan
Kind Regards
Oneplan
Oneplan Insurance's reply11 Nov 2020, 18:08
Official
Good day Maggie,
Thank you for taking the time to bring this to our attention. This is not the level of service we wish to provide our clients with, We sincerely apologize for the quality of service that you have received from us as.
As per our telephonic conversation, thank you for allowing us to investigate the matter.
Thank you for taking the time to bring this to our attention. This is not the level of service we wish to provide our clients with, We sincerely apologize for the quality of service that you have received from us as.
As per our telephonic conversation, thank you for allowing us to investigate the matter.
We will revert to you with the relevant feedback.
Kind Regards
Oneplan
Kind Regards
Oneplan