**** pet insurance

To say this insurance is poor is an understatement. For all the 'smart' ways you can claim, the one hand does not know what the other hand is doing. The WhatsApp chat takes a long time to get an agent on the line, and when you eventually do see them appear a while after they close the chat because you didn't answer fast enough. To add to that, they don't seem to have accurate records of what your policy details are or where your benefits stand. In addition, they do not seem to think outside the box with in-hospital claims which makes their hospital benefit null and void. Paying premiums just so they can reject your claim for no good reason. Luckily I paid cash at the vet yesterday because I would have been embarassed and stuck not being able to claim! I can't wait to move to another insurer asap.