CS
Chloe S
1 reviews | Active since Sept 2014
17 Nov 2022, 11:16
Pet Insurance
We've had a hiccup here and there but overall I can't complain about service received and prompt resolution of queries etc.
Nazlee Makama is my latest contact and she keeps getting me when I call in! She's been really helpful and super quick at sorting things out. Now we just hope the first ever hospital claim goes without a hitch!
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Replies (1)
Oneplan Insurance's replyOfficial
17 Nov 2022, 12:09Hi Chloe,
Thank for the wonderful feedback on your interaction with Nazlee.
Our clients and fur-babies are our number one priority, and we aim to provide them with the best service possible. We are delighted to hear that despite the circumstances Nazlee has made such a lasting impression on you and we will be sure to recognize her efforts.
Kindly note that we will require the claims form to be completed by the Vet for the claim to be reviewed under the in-hospital benefit.
Our love and well wishes are with Julien and Ziggy.
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs.
Kind Regards,
Oneplan
Thank for the wonderful feedback on your interaction with Nazlee.
Our clients and fur-babies are our number one priority, and we aim to provide them with the best service possible. We are delighted to hear that despite the circumstances Nazlee has made such a lasting impression on you and we will be sure to recognize her efforts.
Kindly note that we will require the claims form to be completed by the Vet for the claim to be reviewed under the in-hospital benefit.
Our love and well wishes are with Julien and Ziggy.
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs.
Kind Regards,
Oneplan
Oneplan Insurance's reply17 Nov 2022, 12:09
Official
Hi Chloe,
Thank for the wonderful feedback on your interaction with Nazlee.
Our clients and fur-babies are our number one priority, and we aim to provide them with the best service possible. We are delighted to hear that despite the circumstances Nazlee has made such a lasting impression on you and we will be sure to recognize her efforts.
Kindly note that we will require the claims form to be completed by the Vet for the claim to be reviewed under the in-hospital benefit.
Our love and well wishes are with Julien and Ziggy.
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs.
Kind Regards,
Oneplan
Thank for the wonderful feedback on your interaction with Nazlee.
Our clients and fur-babies are our number one priority, and we aim to provide them with the best service possible. We are delighted to hear that despite the circumstances Nazlee has made such a lasting impression on you and we will be sure to recognize her efforts.
Kindly note that we will require the claims form to be completed by the Vet for the claim to be reviewed under the in-hospital benefit.
Our love and well wishes are with Julien and Ziggy.
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs.
Kind Regards,
Oneplan