GN
Gabriella N
1 reviews | Active since Jul 2015
22 Oct 2021, 16:22
Pet Insurance
It has been one of the best customer service experiences I have ever had. Chadwin Gregory from Oneplan Insurance is very friendly and well spoken. He was super helpful and explained everything to my and I. Always called when I asked him to call me back, sent us emails with everything we needed to know. Very efficient work and I got my pet covered with no hassles.
Helpful (0)
Replies (12)0
Replies (12)
Oneplan Insurance's replyOfficial
22 Oct 2021, 17:37Hi Gabriella,
Thank you for sharing your positive service experience with us and for letting us know how helpful and professional Chadwin was. We strive to be as transparent with our clients as possible so that they have a clear understanding of our offering and we are so proud of Chadwin for assisting you in a wonderful manner, we will be sure to recognize his efforts.
We would like to extend a warm welcome to you and your fur-baby Luna Bear. We look forward to a long and fruitful relationship.
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs.
Kind Regards,
Oneplan
Thank you for sharing your positive service experience with us and for letting us know how helpful and professional Chadwin was. We strive to be as transparent with our clients as possible so that they have a clear understanding of our offering and we are so proud of Chadwin for assisting you in a wonderful manner, we will be sure to recognize his efforts.
We would like to extend a warm welcome to you and your fur-baby Luna Bear. We look forward to a long and fruitful relationship.
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs.
Kind Regards,
Oneplan
Oneplan Insurance's reply22 Oct 2021, 17:37
Official
Hi Gabriella,
Thank you for sharing your positive service experience with us and for letting us know how helpful and professional Chadwin was. We strive to be as transparent with our clients as possible so that they have a clear understanding of our offering and we are so proud of Chadwin for assisting you in a wonderful manner, we will be sure to recognize his efforts.
We would like to extend a warm welcome to you and your fur-baby Luna Bear. We look forward to a long and fruitful relationship.
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs.
Kind Regards,
Oneplan
Thank you for sharing your positive service experience with us and for letting us know how helpful and professional Chadwin was. We strive to be as transparent with our clients as possible so that they have a clear understanding of our offering and we are so proud of Chadwin for assisting you in a wonderful manner, we will be sure to recognize his efforts.
We would like to extend a warm welcome to you and your fur-baby Luna Bear. We look forward to a long and fruitful relationship.
Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs.
Kind Regards,
Oneplan
GN
Gabriella N's updateReviewer Update
22 Oct 2021, 19:15Thank you... I would also like to say Keoagile who helped me on whatsapp with updating my fur baby's picture for me. Again very good service
GN
Gabriella N's update22 Oct 2021, 19:15
Reviewer Update
Thank you... I would also like to say Keoagile who helped me on whatsapp with updating my fur baby's picture for me. Again very good service
Oneplan Insurance's replyOfficial
23 Oct 2021, 04:46Hi Gabriella,
Thank you for complementing Keoagile as well. Luna Bear is absolutely gorgeous :).
Have an awesome weekend.
Kind Regards,
Oneplan
Thank you for complementing Keoagile as well. Luna Bear is absolutely gorgeous :).
Have an awesome weekend.
Kind Regards,
Oneplan
Oneplan Insurance's reply23 Oct 2021, 04:46
Official
Hi Gabriella,
Thank you for complementing Keoagile as well. Luna Bear is absolutely gorgeous :).
Have an awesome weekend.
Kind Regards,
Oneplan
Thank you for complementing Keoagile as well. Luna Bear is absolutely gorgeous :).
Have an awesome weekend.
Kind Regards,
Oneplan
GN
Gabriella N's updateReviewer Update
14 Dec 2021, 09:12Very disappointed with Oneplan. I set up my policy on the 22nd of October to start from the 1st of November. It's now the 14th of December and I have not received the one card, but YOU GUYS DEBIT ME EVERY MONTH. DON'T EVEN HAVE THE DECENCY TO CALL AND LET ME KNOW WHAT IS GOING ON. I'M SO ANGRY. I WANT MY MONEY BACK FOR THE MONTHS I'VE BEEN DEBITED AND I'LL CANCEL MY POLICY AND MAKE SURE EVERYBODY I KNOW CANCELS THEIR POLICY TOO. TERRIBLE SERVICE. TO GET SOMEONE TO SIGN UP YOU GUYS WILL DO ANYTHING. BUNCH OF ********. I WISH I LISTENED TO MY BROTHER WHO TOLD ME DON'T GET ONEPLAN.
GN
Gabriella N's update14 Dec 2021, 09:12
Reviewer Update
Very disappointed with Oneplan. I set up my policy on the 22nd of October to start from the 1st of November. It's now the 14th of December and I have not received the one card, but YOU GUYS DEBIT ME EVERY MONTH. DON'T EVEN HAVE THE DECENCY TO CALL AND LET ME KNOW WHAT IS GOING ON. I'M SO ANGRY. I WANT MY MONEY BACK FOR THE MONTHS I'VE BEEN DEBITED AND I'LL CANCEL MY POLICY AND MAKE SURE EVERYBODY I KNOW CANCELS THEIR POLICY TOO. TERRIBLE SERVICE. TO GET SOMEONE TO SIGN UP YOU GUYS WILL DO ANYTHING. BUNCH OF ********. I WISH I LISTENED TO MY BROTHER WHO TOLD ME DON'T GET ONEPLAN.
Oneplan Insurance's replyOfficial
14 Dec 2021, 10:08Hi Gabriella,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for delay with regards to the delivery of your Onecard.
We have escalated the matter to the relevant department, one of our consultants will be in contact with you and we hope to have the matter resolved as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for delay with regards to the delivery of your Onecard.
We have escalated the matter to the relevant department, one of our consultants will be in contact with you and we hope to have the matter resolved as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply14 Dec 2021, 10:08
Official
Hi Gabriella,
Thank you for taking the time to bring this to our attention.
We sincerely apologize for delay with regards to the delivery of your Onecard.
We have escalated the matter to the relevant department, one of our consultants will be in contact with you and we hope to have the matter resolved as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We sincerely apologize for delay with regards to the delivery of your Onecard.
We have escalated the matter to the relevant department, one of our consultants will be in contact with you and we hope to have the matter resolved as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's replyOfficial
14 Dec 2021, 18:32Hi Gabriella,
We have attempted to contact you, however it was to no avail.
Please kindly provide us with a suitable time to contact you.
Kind Regards,
Oneplan.
We have attempted to contact you, however it was to no avail.
Please kindly provide us with a suitable time to contact you.
Kind Regards,
Oneplan.
Oneplan Insurance's reply14 Dec 2021, 18:32
Official
Hi Gabriella,
We have attempted to contact you, however it was to no avail.
Please kindly provide us with a suitable time to contact you.
Kind Regards,
Oneplan.
We have attempted to contact you, however it was to no avail.
Please kindly provide us with a suitable time to contact you.
Kind Regards,
Oneplan.
GN
Gabriella N's updateReviewer Update
14 Dec 2021, 19:07Hi,
You seriously cannot expect to contact me at 18:30pm. Not everybody is just sitting around and waiting for your call. I have a toddler and cannot be waiting for you guys to call me. I emailed Kirsty Barlow to try calling again yesterday. So don't say it's too no avail. Terrible service.
You seriously cannot expect to contact me at 18:30pm. Not everybody is just sitting around and waiting for your call. I have a toddler and cannot be waiting for you guys to call me. I emailed Kirsty Barlow to try calling again yesterday. So don't say it's too no avail. Terrible service.
GN
Gabriella N's update14 Dec 2021, 19:07
Reviewer Update
Hi,
You seriously cannot expect to contact me at 18:30pm. Not everybody is just sitting around and waiting for your call. I have a toddler and cannot be waiting for you guys to call me. I emailed Kirsty Barlow to try calling again yesterday. So don't say it's too no avail. Terrible service.
You seriously cannot expect to contact me at 18:30pm. Not everybody is just sitting around and waiting for your call. I have a toddler and cannot be waiting for you guys to call me. I emailed Kirsty Barlow to try calling again yesterday. So don't say it's too no avail. Terrible service.
GN
Gabriella N's updateReviewer Update
14 Dec 2021, 19:14Also not sure if you guys know this. But our mobiles can block unknown, private numbers. There is also a setting that blocks all spam and **** calls. Basically the oneplan number is automatically blocked because the number has been listed under ********. I've now changed the setting. So please contact me during the day at 13:00pm. Thank you
GN
Gabriella N's update14 Dec 2021, 19:14
Reviewer Update
Also not sure if you guys know this. But our mobiles can block unknown, private numbers. There is also a setting that blocks all spam and **** calls. Basically the oneplan number is automatically blocked because the number has been listed under ********. I've now changed the setting. So please contact me during the day at 13:00pm. Thank you
Oneplan Insurance's replyOfficial
15 Dec 2021, 13:16 Hi Gabriella,
We have attempted to contact you as per request, however the numbers listed on the system goes to voicemail.
Please kindly provide us with an alternative number to contact you on.
Thank you.
Kind Regards,
Oneplan
We have attempted to contact you as per request, however the numbers listed on the system goes to voicemail.
Please kindly provide us with an alternative number to contact you on.
Thank you.
Kind Regards,
Oneplan
Oneplan Insurance's reply15 Dec 2021, 13:16
Official
Hi Gabriella,
We have attempted to contact you as per request, however the numbers listed on the system goes to voicemail.
Please kindly provide us with an alternative number to contact you on.
Thank you.
Kind Regards,
Oneplan
We have attempted to contact you as per request, however the numbers listed on the system goes to voicemail.
Please kindly provide us with an alternative number to contact you on.
Thank you.
Kind Regards,
Oneplan
GN
Gabriella N's updateReviewer Update
15 Dec 2021, 13:29No need to call me anymore. Thanks
GN
Gabriella N's update15 Dec 2021, 13:29
Reviewer Update
No need to call me anymore. Thanks
GN
Gabriella N's updateReviewer Update
15 Dec 2021, 16:14Seriously stop trying to call me. It doesn't come through because the number has been listed under spam/****. I've tried to changed my settings but the oneplan number is automatically declined because it's being listed as a top spammer on Truecaller.
GN
Gabriella N's update15 Dec 2021, 16:14
Reviewer Update
Seriously stop trying to call me. It doesn't come through because the number has been listed under spam/****. I've tried to changed my settings but the oneplan number is automatically declined because it's being listed as a top spammer on Truecaller.
Oneplan Insurance's replyOfficial
15 Dec 2021, 17:13Hi Gabriella,
Due to the calls declining, please may you kindly send your queries to *** and you will be assisted further via email or alternatively you can request for further assistance on our social media platforms, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00.
Kind Regards,
Oneplan
Due to the calls declining, please may you kindly send your queries to *** and you will be assisted further via email or alternatively you can request for further assistance on our social media platforms, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00.
Kind Regards,
Oneplan
Oneplan Insurance's reply15 Dec 2021, 17:13
Official
Hi Gabriella,
Due to the calls declining, please may you kindly send your queries to *** and you will be assisted further via email or alternatively you can request for further assistance on our social media platforms, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00.
Kind Regards,
Oneplan
Due to the calls declining, please may you kindly send your queries to *** and you will be assisted further via email or alternatively you can request for further assistance on our social media platforms, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00.
Kind Regards,
Oneplan