Pet insurance client service is an utter discrage

This is the most *********** people on the pet insurance side really. I have canceled my policy a few days after getting it, because they take an amount of money that was unspecified and more than what was signed up for!! When communicating with their so called agents on WhatsApp, they struggle to grip the urgency of the matter, they dont care about your pet and clearly not about helping anyone. When stating they must cancel card delivery due to policy cancelation, they ask a stupid question: "kindly tell me why we should cancel the card?" Really cant you fu##### read. Then it turns out they did not jn fact do what was asked and then all of a sudden they state :"you might not need to cancel or send the card back" EXCUSE ME !!!! DONT GUILT TRIP ME INTO USING YOU. REFUND MY LIKE I ASKED AND GET THE HELL OUT OF MY LIFE AS I ASKED 2 WEEK NOW.