1 reviews | Active since Jul 2021
PET INSURANCE
I contacted One Plan Insurance on the 8 April and signed up for Pet Insurance - I was notified that the policy inception date was 1 May 2021. I queried why the debit order didn't go off on the 1 May 2021 and was told there was an error and the policy inception date was now 1 June 2021. The debit order went through on the 1 June and 1 July 2021. I had to contact them again and spoke to Zarina who is a manager to inform her that my card has not been sent to me - she looked into the problem and I received an sms on the 5 July 2021 informing that Fast &Furious would be delivering within 48 hours. I'm still waiting.... Have phoned again and am still waiting for Zarina to call me back. This service is absolutely disgusting, it amounts to theft as I am paying a premium yet can't take my pets to the vet for there sterilization which has no waiting period. What would happen if one of my pets were in an accident and I couldn't get any treatment for them???
Thank you for taking the time to bring this to our attention.
We do understand your frustration and would like to sincerely apologize for the circumstances under which your Hellopeter has reached us and for the delay with the delivery of your Onecard.
Thank you for taking our call earlier and allowing us the opportunity to assist with regards to the query.
As per our telephonic discussion kindly note that voluntary sterilization for your fur-baby will fall under the Pet Med Savings Benefit and has a 30-day waiting period. The waiting period has been served and the cover is effective from the 01/07/2021. In the unforeseen event of an accident / in-hospital claim we will require a completed claims form from the vet. Claims will still be processed accordingly, in the event of a client not having access to the Onecard. We will assist with all we can in line with our terms and conditions.
We have escalated the matter concerning the delivery of the Onecard to Fast & Furious, once we receive the relevant feedback, we will revert to you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We do understand your frustration and would like to sincerely apologize for the circumstances under which your Hellopeter has reached us and for the delay with the delivery of your Onecard.
Thank you for taking our call earlier and allowing us the opportunity to assist with regards to the query.
As per our telephonic discussion kindly note that voluntary sterilization for your fur-baby will fall under the Pet Med Savings Benefit and has a 30-day waiting period. The waiting period has been served and the cover is effective from the 01/07/2021. In the unforeseen event of an accident / in-hospital claim we will require a completed claims form from the vet. Claims will still be processed accordingly, in the event of a client not having access to the Onecard. We will assist with all we can in line with our terms and conditions.
We have escalated the matter concerning the delivery of the Onecard to Fast & Furious, once we receive the relevant feedback, we will revert to you.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan