QP
Quintin P
1 reviews | Active since Oct 2021
02 Nov 2021, 05:55
Pet insurance
The staff is helpful but the app Keeps on crashing while you are work ing on it.
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Replies (1)
Oneplan Insurance's replyOfficial
02 Nov 2021, 08:37Good day Quintin,
Thank you for taking the time to bring this to our attention and for taking our call earlier.
We do sincerely apologize for any inconvenience which has been caused.
As per our telephonic conversation we have escalated the app issue that you are experiencing with the relevant department and we have proceeded to update your fur-babies details on our system. A copy of an updated policy schedule will be sent to your listed email address.
If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for taking the time to bring this to our attention and for taking our call earlier.
We do sincerely apologize for any inconvenience which has been caused.
As per our telephonic conversation we have escalated the app issue that you are experiencing with the relevant department and we have proceeded to update your fur-babies details on our system. A copy of an updated policy schedule will be sent to your listed email address.
If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Once again, we apologize for any inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply02 Nov 2021, 08:37
Official
Good day Quintin,
Thank you for taking the time to bring this to our attention and for taking our call earlier.
We do sincerely apologize for any inconvenience which has been caused.
As per our telephonic conversation we have escalated the app issue that you are experiencing with the relevant department and we have proceeded to update your fur-babies details on our system. A copy of an updated policy schedule will be sent to your listed email address.
If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Thank you for taking the time to bring this to our attention and for taking our call earlier.
We do sincerely apologize for any inconvenience which has been caused.
As per our telephonic conversation we have escalated the app issue that you are experiencing with the relevant department and we have proceeded to update your fur-babies details on our system. A copy of an updated policy schedule will be sent to your listed email address.
If you need any assistance, our social media team is available to assist you, Monday-Friday between 8:00-17:00 and Saturday 8:00-12:00. Please don't hesitate to pop us a message on those platforms for further assistance.
Once again, we apologize for any inconvenience caused and hope to have restored the experience.
Kind Regards,
Oneplan