DK
Dalene K

1 reviews | Active since Feb 2021

09 Jul 2024, 14:21

Pet Insurance

I recently had to put my 10,5 year old German Shepherd Dog, Maxx to sleep due to degenerative neuropathy in his hind legs which made him fall down from time to time. His condition rapidly deteriorated and it was the kindest thing I could do for him. It was a very emotional time for me and my family and we still miss him dearly. Oneplan Insurance had to help me with the claims for his burial and cremation since he had been a member of the policy his whole life. Initially, I had a struggle to get all the required forms to Oneplan for the claim but in the end after much frustration, Kim Street helped me finalize the process quickly and efficiently. So, my bouquet and thanks go out to her!

0
Replies (2)
Oneplan Insurance
Oneplan Insurance's reply09 Jul 2024, 16:23
Official
Hi Dalene,

Your 5-star rating on the service received from Kim and the team is highly valued. Our clients and fur-babies are important to us, and we aim to always provide them with the best service possible. 

We are so sorry to hear about the passing away of your fur-baby. Our fur-family is precious to us, and we understand your pain. Losing someone we love is the hardest thing we'll ever face, and for most pet *****s, losing a pet is no different. Your fur-babies are lucky to have found a family as loving as yours. 

We are pleased to hear that besides the situation, the team for assisting you professionally and with compassion during this difficult time. 

May the memories you share with your Maxx forever be close to your heart.

Thank you for choosing Oneplan as your preferred insurance for your fur-babies needs. 

Kind Regards,
Oneplan 
DK
Dalene K's update09 Jul 2024, 17:00
Reviewer Update
Thanks to you, Oneplan Team.
I really appreciate all that you do for my fur-babies.
Keep up the good work.
I know that your task is not always easy.