SS
SUSAN S
1 reviews | Active since May 2010
28 Nov 2022, 17:53
Pet Cremation not covered
If there was a negative star rating for this company, it would've been selected.
DID NOT PAY FOR TWO CREMATIONS OF FURKIDS (DOGS).
Pet owners: Be warned!!
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Oneplan Insurance's replyOfficial
28 Nov 2022, 19:01Good day Susan,
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached us. Our condolences to you and your family on the passing away of your fur-babies. Please accept our deepest sympathies for all that you have experienced.
Kindly note that in the sad event that your fur-baby passes away we will require information from the Vet confirming the cause of Death in order for the claim to be reviewed under the Burial and Cremation benefit. Records on our system reflect that we did not receive the final diagnosis, therefore the initial Burial and Cremation claim could not be reviewed under the benefit. Should a conclusive diagnosis be confirmed by the vet, the claim may be reconsidered.
Records on our system also confirm that your second fur-baby was covered under the Accident Plan. Please note that any accident events that occur because of an Illness or diagnosed condition will not be covered under the Accident plan. The Accident plan only covers for a sudden, unexpected, unforeseen, unusual, unintended event which occurs at a specific time and place causing injury to your Pet of which requires immediate medical attention. In the sad event that the Burial and Cremation claim is related to an illness, unfortunately it will not be covered under the Accident Plan.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients, we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
Once again, we apologize for any inconvenience caused and we hope to have provided clarity on the above matter.
Kind Regards, Oneplan
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached us. Our condolences to you and your family on the passing away of your fur-babies. Please accept our deepest sympathies for all that you have experienced.
Kindly note that in the sad event that your fur-baby passes away we will require information from the Vet confirming the cause of Death in order for the claim to be reviewed under the Burial and Cremation benefit. Records on our system reflect that we did not receive the final diagnosis, therefore the initial Burial and Cremation claim could not be reviewed under the benefit. Should a conclusive diagnosis be confirmed by the vet, the claim may be reconsidered.
Records on our system also confirm that your second fur-baby was covered under the Accident Plan. Please note that any accident events that occur because of an Illness or diagnosed condition will not be covered under the Accident plan. The Accident plan only covers for a sudden, unexpected, unforeseen, unusual, unintended event which occurs at a specific time and place causing injury to your Pet of which requires immediate medical attention. In the sad event that the Burial and Cremation claim is related to an illness, unfortunately it will not be covered under the Accident Plan.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients, we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
Once again, we apologize for any inconvenience caused and we hope to have provided clarity on the above matter.
Kind Regards, Oneplan
Oneplan Insurance's reply28 Nov 2022, 19:01
Official
Good day Susan,
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached us. Our condolences to you and your family on the passing away of your fur-babies. Please accept our deepest sympathies for all that you have experienced.
Kindly note that in the sad event that your fur-baby passes away we will require information from the Vet confirming the cause of Death in order for the claim to be reviewed under the Burial and Cremation benefit. Records on our system reflect that we did not receive the final diagnosis, therefore the initial Burial and Cremation claim could not be reviewed under the benefit. Should a conclusive diagnosis be confirmed by the vet, the claim may be reconsidered.
Records on our system also confirm that your second fur-baby was covered under the Accident Plan. Please note that any accident events that occur because of an Illness or diagnosed condition will not be covered under the Accident plan. The Accident plan only covers for a sudden, unexpected, unforeseen, unusual, unintended event which occurs at a specific time and place causing injury to your Pet of which requires immediate medical attention. In the sad event that the Burial and Cremation claim is related to an illness, unfortunately it will not be covered under the Accident Plan.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients, we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
Once again, we apologize for any inconvenience caused and we hope to have provided clarity on the above matter.
Kind Regards, Oneplan
We sincerely apologize for any inconvenience caused and the circumstances under which your Hellopeter posting has reached us. Our condolences to you and your family on the passing away of your fur-babies. Please accept our deepest sympathies for all that you have experienced.
Kindly note that in the sad event that your fur-baby passes away we will require information from the Vet confirming the cause of Death in order for the claim to be reviewed under the Burial and Cremation benefit. Records on our system reflect that we did not receive the final diagnosis, therefore the initial Burial and Cremation claim could not be reviewed under the benefit. Should a conclusive diagnosis be confirmed by the vet, the claim may be reconsidered.
Records on our system also confirm that your second fur-baby was covered under the Accident Plan. Please note that any accident events that occur because of an Illness or diagnosed condition will not be covered under the Accident plan. The Accident plan only covers for a sudden, unexpected, unforeseen, unusual, unintended event which occurs at a specific time and place causing injury to your Pet of which requires immediate medical attention. In the sad event that the Burial and Cremation claim is related to an illness, unfortunately it will not be covered under the Accident Plan.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients, we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
Once again, we apologize for any inconvenience caused and we hope to have provided clarity on the above matter.
Kind Regards, Oneplan