JJ
Jennifer J
1 reviews | Active since Jul 2025
25 Jul 2025, 12:04
People around me have struggled with some claims in the app
People around me have struggled with some claims in the app. But the overall customer service is quite amazing. They have great customer service workers who are persistent and want to help. I was helped by Rutendo Adelaide and was assisted very graciously.
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Replies (1)0
Replies (1)
Oneplan Insurance's replyOfficial
25 Jul 2025, 12:08Hi Jennifer,
Thank you for your honest feedback. While we're sorry to hear that some around you have experienced difficulties with claims on the app, we truly appreciate your recognition of our customer service team. It’s wonderful to hear that Rutendo provided you with such gracious and dedicated support. We’ll be sure to share your kind words with her. We’re always working to improve our systems and service, and your feedback helps us do just that.
Kind regards,
Oneplan.
Thank you for your honest feedback. While we're sorry to hear that some around you have experienced difficulties with claims on the app, we truly appreciate your recognition of our customer service team. It’s wonderful to hear that Rutendo provided you with such gracious and dedicated support. We’ll be sure to share your kind words with her. We’re always working to improve our systems and service, and your feedback helps us do just that.
Kind regards,
Oneplan.
Oneplan Insurance's reply25 Jul 2025, 12:08
Official
Hi Jennifer,
Thank you for your honest feedback. While we're sorry to hear that some around you have experienced difficulties with claims on the app, we truly appreciate your recognition of our customer service team. It’s wonderful to hear that Rutendo provided you with such gracious and dedicated support. We’ll be sure to share your kind words with her. We’re always working to improve our systems and service, and your feedback helps us do just that.
Kind regards,
Oneplan.
Thank you for your honest feedback. While we're sorry to hear that some around you have experienced difficulties with claims on the app, we truly appreciate your recognition of our customer service team. It’s wonderful to hear that Rutendo provided you with such gracious and dedicated support. We’ll be sure to share your kind words with her. We’re always working to improve our systems and service, and your feedback helps us do just that.
Kind regards,
Oneplan.