Payment query

<p>I have paid an amount of R609.50 on the 29 of March, it went through my bank account on the 31st Of March 2017.</p> <p>Up to date there is still an outstanding amount balance. I have spoken to several people according to this.</p> <p>All they say is they will send it to their claims department.</p> <p>They dont wait to take their payment at month end, but when it comes to queries they take forever.</p> <p>There is no call back or any senior person to call and say they apologies for their bad service.</p> <p>I pay my premiums on time, but whenever there is a query it takes forever.</p> <p>It is now close to a month with no joy at all.</p> <p>Time to change and get a new medical.</p> <p>Then whne you wan to cancel you get informed to give a months notice, with service like this i dont see the reason why.....</p> <p> </p>