EP
Enrico P
1 reviews | Active since Dec 2024
07 Apr 2025, 16:36
Payment for providers One plan medical insurance
We like in the 20 th century with modern technology to make ones life easier. Unfortunately One plan medical insurance hasnt adapted to the new technology. Before one can consult a doctor you have to ensure funds is placed on your medical aid card in order to make payment.Surely their is an easier method..
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Replies (2)
Oneplan Insurance's replyOfficial
07 Apr 2025, 17:55Dear Enrico,
Thank you for bringing this matter to our attention.
We’re sorry to hear about the experience that led to your Hellopeter review and understand the impact it has had on your perception of our service. Please know that we take all customer feedback seriously, as it plays a vital role in helping us enhance our processes and better meet our clients' expectations.
We have noted your concerns and would like to take this opportunity to provide some clarity. The Oneplan App is available for download and allows you to manage your claims and policy easily and conveniently. Should you encounter any difficulties using the app, you are welcome to reach out to us via WhatsApp on ***. Our friendly consultants are available to assist you with loading your claim funds.
Please note that the Oneplan Claims Card does not come preloaded with funds. You must first submit a claim to access the required amount, which is typically available within minutes. Once loaded, the funds can be used by swiping or tapping the card. These funds remain available for 48 hours, after which they are reversed if not used. This measure is in place as a security precaution to help prevent ********** transactions and ensure your funds remain protected for legitimate claims.
We sincerely apologize for the inconvenience you've experienced and trust this provides some reassurance and clarity.
Kind regards,
Oneplan.
Kind regards,
Oneplan.
Oneplan Insurance's reply07 Apr 2025, 17:55
Official
Dear Enrico,
Thank you for bringing this matter to our attention.
We’re sorry to hear about the experience that led to your Hellopeter review and understand the impact it has had on your perception of our service. Please know that we take all customer feedback seriously, as it plays a vital role in helping us enhance our processes and better meet our clients' expectations.
We have noted your concerns and would like to take this opportunity to provide some clarity. The Oneplan App is available for download and allows you to manage your claims and policy easily and conveniently. Should you encounter any difficulties using the app, you are welcome to reach out to us via WhatsApp on ***. Our friendly consultants are available to assist you with loading your claim funds.
Please note that the Oneplan Claims Card does not come preloaded with funds. You must first submit a claim to access the required amount, which is typically available within minutes. Once loaded, the funds can be used by swiping or tapping the card. These funds remain available for 48 hours, after which they are reversed if not used. This measure is in place as a security precaution to help prevent ********** transactions and ensure your funds remain protected for legitimate claims.
We sincerely apologize for the inconvenience you've experienced and trust this provides some reassurance and clarity.
Kind regards,
Oneplan.
Kind regards,
Oneplan.
EP
Enrico P's updateReviewer Update
07 Apr 2025, 20:23With a normal medical aid there is no rigmoral. The drs consulting rooms claims directly from the medical aid.Patient pays the amount due by him if medical aid doesnt pay full amount. As easy as that
EP
Enrico P's update07 Apr 2025, 20:23
Reviewer Update
With a normal medical aid there is no rigmoral. The drs consulting rooms claims directly from the medical aid.Patient pays the amount due by him if medical aid doesnt pay full amount. As easy as that