Payment allocation and suspention nightmare

<p>I had a claim that was not allocated to an incoice, after loosing the reciept i did a payment using the onplan portal via SAGE PAY. This was ofcourse more than 2 months ago. Now my account is still suspended and i cannot load any claims on my account. After phoning a stagoring 18 times and being transferred and promised that the problem is sorted i am still awaiting my suspension to be lifted. I wife is pregnant and now 37 weeks and we still cannot load doctors claims. This puts an enourmous amount of strain on your budget as to pay every visit yourself (cash). After phoning agian the problem is still not sorted and i get the same , we will escilate the issue and phone you back for the last 3 weeks. I am so frustrated and dissapointed in this service i am getting , after being with onplan since i left school in 2005 till today.</p> <p> </p> <p>Please give me some relief and someone somewhere is listening and actually try and resolve this very touche subject. We will be going into labour soon and if anything happens that we cannot have this baby in a private hospital and something happens to this baby due to the lack of medical payments i will keep Onplan responsable for any neglegence.</p> <p> </p> <p> </p>