PV
POVESH V.
1 reviews | Active since Jul 2012
03 Feb 2023, 05:55
Paying insurance for a cremated dog.
I lost one of my dogs in December and submitted a claim which was not paid out so I said fine don't pay me but close the chapter and take him off my policy. 2 months later and I'm still paying for a dog that is cremated.
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Oneplan Insurance's replyOfficial
03 Feb 2023, 08:22Hi Povesh,
Thank you for taking the time to bring this to our attention.
We truly sympathize with the situation, and we are sorry to hear of the circumstances under which your Hellopeter posting has reached us. Our condolences to you and your family on the passing away of your fur-baby. Please accept our deepest sympathies for all that you have experienced.
We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client. Please rest assured that this matter will be investigated.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We truly sympathize with the situation, and we are sorry to hear of the circumstances under which your Hellopeter posting has reached us. Our condolences to you and your family on the passing away of your fur-baby. Please accept our deepest sympathies for all that you have experienced.
We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client. Please rest assured that this matter will be investigated.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply03 Feb 2023, 08:22
Official
Hi Povesh,
Thank you for taking the time to bring this to our attention.
We truly sympathize with the situation, and we are sorry to hear of the circumstances under which your Hellopeter posting has reached us. Our condolences to you and your family on the passing away of your fur-baby. Please accept our deepest sympathies for all that you have experienced.
We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client. Please rest assured that this matter will be investigated.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We truly sympathize with the situation, and we are sorry to hear of the circumstances under which your Hellopeter posting has reached us. Our condolences to you and your family on the passing away of your fur-baby. Please accept our deepest sympathies for all that you have experienced.
We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client. Please rest assured that this matter will be investigated.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan