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miccivz M

1 reviews | Active since Jan 2017

27 Jun 2017, 16:14

Pay for a month you can't even use

<p>So apparently with one plan pet insurance you pay for your first month, but cannot use it? My poor puppy had skin mites and the vet said it needed to be treated a.s.a.p and when I wanted to use the medical aid that I pay for they refused and when I wanted to claim my money back they said I paid for a one month waiting period?????? But when I opened the account I was promised that I would be covered immediately. </p> <p> </p> <p>Now I paid for a months cover and had to pay my vet bill on that month as well as they have a waiting period on different sorts of treatments. </p> <p> </p> <p>So basically what they are saying is that if your animal picked up a life-threatening disease in the first month and you couldn't afford the bills your animal will have to die because they don't cover the first month!!!</p>

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Replies (1)
Oneplan Insurance
Oneplan Insurance's reply28 Jun 2017, 09:38
Official

Hi Micela,

Thank you for taking our call and allowing us the opportunity to clarify on this matter.

We are sorry that we couldn't help out this time as the claim for Duke's vet visit has been declined because you are still within your 30 day waiting period. This was covered by our sales consultants at the point of sale and is also included in the welcome pack(policy documentation) that was emailed to you.
What you are covered for immediately once the policy incepts and we have successfully collected the first premiums is accident cover up to the cover limit of R28000.

Unfortunately it is an industry standard that when taking out insurance that there are certain covers which carry waiting periods.

We wish Duke a speedy recovery.

Kind Regards
OnePlan