EF
Elsabe F
1 reviews | Active since May 2025
20 May 2025, 15:29
Pathetic when claiming
Paying pet insurance for 3 yrs with no claims. This time my furbaby is hospitalized and BOOM, Oneplan comes with delays and bull****, not refunding us AS WE HAD TO PAY THE VET THIUSANDS directly! Easy to sign on, but wait until you have a claim before praising them I am going to ombudsman now
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Oneplan Insurance's replyOfficial
20 May 2025, 15:50Dear Elsabe ,
Thank you for bringing this matter to our attention.
We acknowledge and regret the frustration caused, and we sincerely apologize for any inconvenience surrounding your Hellopeter post. Please be assured that we take all client feedback seriously, as it plays a vital role in helping us improve our services and client experience.
Following a thorough review of your complaint and we have noted that our claims team has been in contact to assist and advise regarding the processing of the claim on the policy. We will escalate the policy for further assistance.
Once again, we sincerely apologize for the experience you've had and look forward to resolving the matter.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We acknowledge and regret the frustration caused, and we sincerely apologize for any inconvenience surrounding your Hellopeter post. Please be assured that we take all client feedback seriously, as it plays a vital role in helping us improve our services and client experience.
Following a thorough review of your complaint and we have noted that our claims team has been in contact to assist and advise regarding the processing of the claim on the policy. We will escalate the policy for further assistance.
Once again, we sincerely apologize for the experience you've had and look forward to resolving the matter.
Kind regards,
Oneplan.
Oneplan Insurance's reply20 May 2025, 15:50
Official
Dear Elsabe ,
Thank you for bringing this matter to our attention.
We acknowledge and regret the frustration caused, and we sincerely apologize for any inconvenience surrounding your Hellopeter post. Please be assured that we take all client feedback seriously, as it plays a vital role in helping us improve our services and client experience.
Following a thorough review of your complaint and we have noted that our claims team has been in contact to assist and advise regarding the processing of the claim on the policy. We will escalate the policy for further assistance.
Once again, we sincerely apologize for the experience you've had and look forward to resolving the matter.
Kind regards,
Oneplan.
Thank you for bringing this matter to our attention.
We acknowledge and regret the frustration caused, and we sincerely apologize for any inconvenience surrounding your Hellopeter post. Please be assured that we take all client feedback seriously, as it plays a vital role in helping us improve our services and client experience.
Following a thorough review of your complaint and we have noted that our claims team has been in contact to assist and advise regarding the processing of the claim on the policy. We will escalate the policy for further assistance.
Once again, we sincerely apologize for the experience you've had and look forward to resolving the matter.
Kind regards,
Oneplan.