GO
Gail O
1 reviews | Active since Jul 2020
04 May 2026, 15:05
Pathetic waste of money no service.
Their service and WhatsApp service is absolutely poor. I am in the process to have my dad get a policy but I doubt I think it's beter to cancel. This Oneplan service is absolutely pathetic. I am waiting almost 40 minutes on WhatsApp for a reply.
People don't waste your money
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Replies (1)
Oneplan Insurance's replyOfficial
04 May 2026, 15:35Dear Gail,
We sincerely apologise for the delay and for the frustration this has caused. We understand how disappointing it is to wait for assistance, especially when you are trying to make an important decision regarding cover for your loved one.
We sincerely apologise for the delay and for the frustration this has caused. We understand how disappointing it is to wait for assistance, especially when you are trying to make an important decision regarding cover for your loved one.
At the moment, our WhatsApp channel is experiencing higher‑than‑usual chat volumes, which has impacted our response times. Please be assured that your query has not been ignored, and one of our consultants will assist you as soon as possible.
We truly value your interest in Oneplan and would appreciate the opportunity to support you and address any questions or concerns you may have. Thank you for your patience, and once again, we apologise for the inconvenience caused.
Kind regards,
Oneplan.
Kind regards,
Oneplan.
Oneplan Insurance's reply04 May 2026, 15:35
Official
Dear Gail,
We sincerely apologise for the delay and for the frustration this has caused. We understand how disappointing it is to wait for assistance, especially when you are trying to make an important decision regarding cover for your loved one.
We sincerely apologise for the delay and for the frustration this has caused. We understand how disappointing it is to wait for assistance, especially when you are trying to make an important decision regarding cover for your loved one.
At the moment, our WhatsApp channel is experiencing higher‑than‑usual chat volumes, which has impacted our response times. Please be assured that your query has not been ignored, and one of our consultants will assist you as soon as possible.
We truly value your interest in Oneplan and would appreciate the opportunity to support you and address any questions or concerns you may have. Thank you for your patience, and once again, we apologise for the inconvenience caused.
Kind regards,
Oneplan.
Kind regards,
Oneplan.