1 reviews | Active since Jul 2020
Pathetic services
If I could give them zero stars, I would. I decided to choose Oneplan as they came recommended by a friend. Biggest mistake was trusting them to insure my furbaby. Since I took out my policy a year ago, their app has never worked. I have what's considered a fairly new phone, Samsung Note 20 ultra 5G, and Oneplan kept blaming my phone, saying it's outdated which is why the app doesn't work on my side. I have sent reviews on Google Play, chatted to them live, phoned them and even emailed about it. They keep asking me to do the same things which never helped - but they never understood that. Claims are now a problem since they rejected a claim last year and never notified me. Now, when I try to load a claim, then I get flack from the staff to pay a full amount of R180 for last year yet I had funds of R101.91 which they could have allocated and I could have paid the difference. They wont even carry forward the unused funds. After trying to explain, I decided to just pay the amount. Now, they refuse to load a new claim because the funds are not reflecting despite me using a link that was sent to me. I have sent an email for cancelation of my policy. I now have another dog which I will need cover for, and I explained to oneplan that I cannot go through double this drama and bull**** just for claims and payments. Don't bother using them. They take up too much of your time for something that should be very simple for them as the service provider.
Thank you for taking our call earlier.
From the outset, we sincerely apologize for any inconvenience caused as this is not the level of service that we aim to provide our clients with. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note should a client experience any issues with uploading the invoice via the Oneplan App, we have various alternative platforms that one can use to upload the invoices. Invoices can be sent to us via Whatsapp / App Chat or an email can be sent to ***. A detailed invoice is required for claims to be processed accordingly and the reason for this is for auditing purposes on our side and to prevent *****.
We have acknowledged your complaint and we are dealing with it accordingly. We will be in contact with you at the requested time.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking our call earlier.
From the outset, we sincerely apologize for any inconvenience caused as this is not the level of service that we aim to provide our clients with. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note should a client experience any issues with uploading the invoice via the Oneplan App, we have various alternative platforms that one can use to upload the invoices. Invoices can be sent to us via Whatsapp / App Chat or an email can be sent to ***. A detailed invoice is required for claims to be processed accordingly and the reason for this is for auditing purposes on our side and to prevent *****.
We have acknowledged your complaint and we are dealing with it accordingly. We will be in contact with you at the requested time.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan