JO
Jessica O'Gorman
1 reviews | Active since May 2009
10 Sept 2015, 11:25
Pathetic services and rude behaviour
Phoned into the call center this week and was put through to 3 of the most useless call center agents in the country! Not only did they not know how to resolve the query, the 1 agent was so disgustingly rude
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Oneplan Insurance's replyOfficial
02 May 2023, 21:58Hello J308,
Thank you for bringing the above to our attention.
Kindly note that the above matter has been referred to the correct department for investigating.
With regards to your query regarding your dads policy, please note that as per terms and condition the \correction of vision\" is a general exclusion. We have sent you an in depth email regarding the reason for this.
Thank you for bringing the above to our attention.
Kindly note that the above matter has been referred to the correct department for investigating.
With regards to your query regarding your dads policy, please note that as per terms and condition the \correction of vision\" is a general exclusion. We have sent you an in depth email regarding the reason for this.
Oneplan Insurance's reply02 May 2023, 21:58
Official
Hello J308,
Thank you for bringing the above to our attention.
Kindly note that the above matter has been referred to the correct department for investigating.
With regards to your query regarding your dads policy, please note that as per terms and condition the \correction of vision\" is a general exclusion. We have sent you an in depth email regarding the reason for this.
Thank you for bringing the above to our attention.
Kindly note that the above matter has been referred to the correct department for investigating.
With regards to your query regarding your dads policy, please note that as per terms and condition the \correction of vision\" is a general exclusion. We have sent you an in depth email regarding the reason for this.