Pathetic Service Trish Mmotsa

Called the call center and an adviser told me that a debit will go off my account on the 07/11 . to my surprise nothing went off, called again for banking details (for me to pay) no luck. called again today and spoke to a Trish Mmotsa and no service ethics, consultant was rude and told me she cannot speak to me as this policy was for my mum she needs to call her. i asked to speak to a manager and there was no manager(convenient). Being a financial adviser what exactly qualifies her to be arrogant and rude to customers. when i opened the policy it was okay to speak to me because i was paying the premiums.Please learn the term financial interest before making decisions you nothing of. No professionalism as the consultant advised me on Friday that it as an error on their side and i just wanted to fix it.