JM
Jeff M
1 reviews | Active since Mar 2022
07 Mar 2022, 14:00
Pathetic service the Oneplan circus.
Unfortunately, I have to select a start to write a review. I have made the biggest mistake by moving across of Dotsure to Oneplan. Absolutely terrible after signup service received. After requesting to have all waiting periods waivered, the day to day hasn't been. I just have to warn everyone who is thinking of moving across from whatever other pet insurance, DON'T do it. As much as is promised, this isn't the case. I have requested that their management contacts me but some person by the name of Tricia Mmotsa calls, I ask to be transferred and she drop the call. Armatures in this field is what springs to mind. I mailed Tricia, advising she dropped the call and call back immediately. An hour later and still no call. Pet *****s, stay away from this circus, I'm now going to go back to Dotsure, with my tail between my legs and apologies for my ignorance for thinking the grass is greener on the other side. It's greener yes, from all the **** that they put on the grass. If you want the best for you furbabies, don't be a stupid as me and join this OnecircusPlan.
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Replies (3)
Oneplan Insurance's replyOfficial
07 Mar 2022, 15:18Good day Jeff,
We do sincerely apologize for any inconvenience which has been caused. We do have your fur-babies best interest at heart.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us, and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that as per our policy schedule that was sent to your listed email address on the 11 February 2022, under General Conditions point number 7 it states that, If your pet has been covered by another insurance company for twelve (12) consecutive months preceding the Inception Date of this policy, the sixty (60) days general waiting period for Illness in Hospital will be waived. You will have to provide valid proof confirming that your pet was covered and inform us of any claims that your previous insurer has declined. A twelve (12) month waiting period will still be app**** for pre-existing conditions and exclusions listed in the policy. Kindly also note that the 30-day waiting period for day-to-day cover will still be applicable.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
As per our telephonic conversation, email communication has been sent to your listed email address, upon your decision we will proceed accordingly.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
We do sincerely apologize for any inconvenience which has been caused. We do have your fur-babies best interest at heart.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us, and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that as per our policy schedule that was sent to your listed email address on the 11 February 2022, under General Conditions point number 7 it states that, If your pet has been covered by another insurance company for twelve (12) consecutive months preceding the Inception Date of this policy, the sixty (60) days general waiting period for Illness in Hospital will be waived. You will have to provide valid proof confirming that your pet was covered and inform us of any claims that your previous insurer has declined. A twelve (12) month waiting period will still be app**** for pre-existing conditions and exclusions listed in the policy. Kindly also note that the 30-day waiting period for day-to-day cover will still be applicable.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
As per our telephonic conversation, email communication has been sent to your listed email address, upon your decision we will proceed accordingly.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
Oneplan Insurance's reply07 Mar 2022, 15:18
Official
Good day Jeff,
We do sincerely apologize for any inconvenience which has been caused. We do have your fur-babies best interest at heart.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us, and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that as per our policy schedule that was sent to your listed email address on the 11 February 2022, under General Conditions point number 7 it states that, If your pet has been covered by another insurance company for twelve (12) consecutive months preceding the Inception Date of this policy, the sixty (60) days general waiting period for Illness in Hospital will be waived. You will have to provide valid proof confirming that your pet was covered and inform us of any claims that your previous insurer has declined. A twelve (12) month waiting period will still be app**** for pre-existing conditions and exclusions listed in the policy. Kindly also note that the 30-day waiting period for day-to-day cover will still be applicable.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
As per our telephonic conversation, email communication has been sent to your listed email address, upon your decision we will proceed accordingly.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
We do sincerely apologize for any inconvenience which has been caused. We do have your fur-babies best interest at heart.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us, and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that as per our policy schedule that was sent to your listed email address on the 11 February 2022, under General Conditions point number 7 it states that, If your pet has been covered by another insurance company for twelve (12) consecutive months preceding the Inception Date of this policy, the sixty (60) days general waiting period for Illness in Hospital will be waived. You will have to provide valid proof confirming that your pet was covered and inform us of any claims that your previous insurer has declined. A twelve (12) month waiting period will still be app**** for pre-existing conditions and exclusions listed in the policy. Kindly also note that the 30-day waiting period for day-to-day cover will still be applicable.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions.
As per our telephonic conversation, email communication has been sent to your listed email address, upon your decision we will proceed accordingly.
Once again, we apologize for the inconvenience caused and we hope to resolve the matter as soon as possible.
Kind Regards,
Oneplan
JM
Jeff M's updateReviewer Update
09 Mar 2022, 17:29Useless, utterly useless. Monies still not refunded and now it's a 30 day cancelation period. I've now had to go legal. #ONEPLANWILLFALL
JM
Jeff M's update09 Mar 2022, 17:29
Reviewer Update
Useless, utterly useless. Monies still not refunded and now it's a 30 day cancelation period. I've now had to go legal. #ONEPLANWILLFALL
Oneplan Insurance's replyOfficial
15 Mar 2022, 10:21Good day Jeff,
Kindly note that records on our system reflect that the refund has been processed into your listed bank account. As per our policy terms and conditions a 30 days’ notice period is require upon cancellation. Your policy has been cancelled for the inception date which is the 01 March 2022. You would have received electronic communication with confirmation of the cancellation.
Kind Regards,
Oneplan
Kindly note that records on our system reflect that the refund has been processed into your listed bank account. As per our policy terms and conditions a 30 days’ notice period is require upon cancellation. Your policy has been cancelled for the inception date which is the 01 March 2022. You would have received electronic communication with confirmation of the cancellation.
Kind Regards,
Oneplan
Oneplan Insurance's reply15 Mar 2022, 10:21
Official
Good day Jeff,
Kindly note that records on our system reflect that the refund has been processed into your listed bank account. As per our policy terms and conditions a 30 days’ notice period is require upon cancellation. Your policy has been cancelled for the inception date which is the 01 March 2022. You would have received electronic communication with confirmation of the cancellation.
Kind Regards,
Oneplan
Kindly note that records on our system reflect that the refund has been processed into your listed bank account. As per our policy terms and conditions a 30 days’ notice period is require upon cancellation. Your policy has been cancelled for the inception date which is the 01 March 2022. You would have received electronic communication with confirmation of the cancellation.
Kind Regards,
Oneplan