Pathetic Service Provider

I have to express my disappointment in this service provider. As of late my experience has gotten worse with them. From queries that are pending for over a month that impact my claims to a pathetic experience trying to chat to them on watsapp. Last week 3 agents closed my chat before I could respond and it took me 2 minutes to reply back. Last Friday I called twice and the last agent refused to assist me but said she did all she could do and I should call back on Saturday. Apparently she had escalated my query to a manager however no call or assistance since last Friday. No manager to be found either. They had a system fault that affected the amount that was put into my card. This was then reversed and their system then states that I have documents outstanding for a claim. My query has been with their IT department since 7/02/2024 and they believe this is acceptable as IT does have a long turn around time. Pathetic is an understatement. So the expectation is that I should pay a monthly installment for a service that they do not provide. Emails sent repeatedly and no response. I am sure there will be a call once I reverse my next debit order. I have claims now awaiting payment whilst they twiddle their thumbs and I beg for service. Have a chat to your service agent Mbali she is yet to call me back or provide an update or even a timeline on resolution.