PATHETIC SERVICE FROM ONEPLAN

ONEPLAN SERVICE IS PATHETIC

We have received a rejection letter from ONEPLAN informing us that they are rejecting our vehicle claim based on the terms and conditions that follows, which was never explained to us at sales stage:

- You will not be covered until you have been notified that your car your vehicle is validated. - Your vehicle must be re validated after a repair event by submitting all the images and/videos again before the our cover will be reinstated.

Fact: No repairs has been done the vehicle except for the minor servicing repairs that was done by NISSAN after each and every 15000 km since the vehicle is still under warranty. and the vehicle has never been on any accident other than the incident on: 08/11/2019

Meanwhile on an application stage we had submitted all the images/ videos of our vehicle. And the policy was accepted and the premiums were going-off from the my wife's account.

At the time of the accident I did pay my premium but to my surprise now they cannot help to repair my vehicle. ONEPLAN is the worst insurance company and always try to find unnecessary loopholes. I had to wait for almost 3 weeks for them to validate my claim and when I did a follow up, they advised me of the rejection I WILL NEVER RECOMMEND ONEPLAN TO ANYONE!!! I will report ONEPLAN for their ********* tactics!!!