LO
Louisa O
1 reviews | Active since Dec 2024
24 Dec 2024, 13:40
Pathetic service
Pathetic. Block you because ampath only give invoices after 7 days and One Plan dont accept proforma invoices.
Helpful (0)
Replies (4)0
Replies (4)
Oneplan Insurance's replyOfficial
24 Dec 2024, 15:34Dear Louisa,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our policy terms and conditions, we require a final invoice in order to finalize the claim, unfortunately, a pro forma is a bill estimate and cannot be used to finalize the claim. Kindly note that clients have 4 months to submit outstanding claims for processing. Any claims submitted after four (4) months from the Insured Event will not be accepted. Please note that it is the responsibility of the client to ensure that all final claim invoices have been received by us.
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our policy terms and conditions, we require a final invoice in order to finalize the claim, unfortunately, a pro forma is a bill estimate and cannot be used to finalize the claim. Kindly note that clients have 4 months to submit outstanding claims for processing. Any claims submitted after four (4) months from the Insured Event will not be accepted. Please note that it is the responsibility of the client to ensure that all final claim invoices have been received by us.
We have various platforms that one can use to upload the invoices. Invoices can be sent to us via Whatsapp on *** or an email can be sent to *** or invoices can be uploaded via our Oneplan app.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. We do have our client's best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
Once again, we apologize for any inconvenience caused and we hope the above brings clarity on the matter.
Kind Regards,
Oneplan
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. We do have our client's best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
Once again, we apologize for any inconvenience caused and we hope the above brings clarity on the matter.
Kind Regards,
Oneplan
Oneplan Insurance's reply24 Dec 2024, 15:34
Official
Dear Louisa,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our policy terms and conditions, we require a final invoice in order to finalize the claim, unfortunately, a pro forma is a bill estimate and cannot be used to finalize the claim. Kindly note that clients have 4 months to submit outstanding claims for processing. Any claims submitted after four (4) months from the Insured Event will not be accepted. Please note that it is the responsibility of the client to ensure that all final claim invoices have been received by us.
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
As per our policy terms and conditions, we require a final invoice in order to finalize the claim, unfortunately, a pro forma is a bill estimate and cannot be used to finalize the claim. Kindly note that clients have 4 months to submit outstanding claims for processing. Any claims submitted after four (4) months from the Insured Event will not be accepted. Please note that it is the responsibility of the client to ensure that all final claim invoices have been received by us.
We have various platforms that one can use to upload the invoices. Invoices can be sent to us via Whatsapp on *** or an email can be sent to *** or invoices can be uploaded via our Oneplan app.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. We do have our client's best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
Once again, we apologize for any inconvenience caused and we hope the above brings clarity on the matter.
Kind Regards,
Oneplan
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. The terms and conditions of the policy must be adhered to and app**** fairly for all clients. We do have our client's best interests at heart, and we will assist with all we can in line with our terms and conditions. Please note we are governed by the FAIS Act and must apply the TCF policy to ensure all our clients receive fair service and cover.
Once again, we apologize for any inconvenience caused and we hope the above brings clarity on the matter.
Kind Regards,
Oneplan
LO
Louisa O's updateReviewer Update
24 Dec 2024, 17:47For the last years I can proof myself One Plan accepted the proforma /invoice which has been paid with one plan card now all of a sudden they don't .So in any emergency I will be refused treatment because of this.I can scan and supply proof of previous visits and documentation to Ampath which was approved.
LO
Louisa O's update24 Dec 2024, 17:47
Reviewer Update
For the last years I can proof myself One Plan accepted the proforma /invoice which has been paid with one plan card now all of a sudden they don't .So in any emergency I will be refused treatment because of this.I can scan and supply proof of previous visits and documentation to Ampath which was approved.
Oneplan Insurance's replyOfficial
24 Dec 2024, 18:03Dear Louisa,
Thank you for reaching out to us.
Kindly note that certain changes have been implemented relating to our claims process. One such measure involves requiring a detailed final invoice when claiming for any day-to-day benefits. While we understand that this adjustment may cause an inconvenience, please know that it is necessary to protect the interests of all our clients and ensure the sustainability of our product.
Thank you for reaching out to us.
Kindly note that certain changes have been implemented relating to our claims process. One such measure involves requiring a detailed final invoice when claiming for any day-to-day benefits. While we understand that this adjustment may cause an inconvenience, please know that it is necessary to protect the interests of all our clients and ensure the sustainability of our product.
Please take note that an updated policy schedule with the necessary changes was sent via email to the listed email address on the 23rd of December 2024.
We have acknowledged your complaint, and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Kind Regards,
Oneplan
Oneplan Insurance's reply24 Dec 2024, 18:03
Official
Dear Louisa,
Thank you for reaching out to us.
Kindly note that certain changes have been implemented relating to our claims process. One such measure involves requiring a detailed final invoice when claiming for any day-to-day benefits. While we understand that this adjustment may cause an inconvenience, please know that it is necessary to protect the interests of all our clients and ensure the sustainability of our product.
Thank you for reaching out to us.
Kindly note that certain changes have been implemented relating to our claims process. One such measure involves requiring a detailed final invoice when claiming for any day-to-day benefits. While we understand that this adjustment may cause an inconvenience, please know that it is necessary to protect the interests of all our clients and ensure the sustainability of our product.
Please take note that an updated policy schedule with the necessary changes was sent via email to the listed email address on the 23rd of December 2024.
We have acknowledged your complaint, and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Kind Regards,
Oneplan
LO
Louisa O's updateReviewer Update
24 Dec 2024, 18:42Sorry but we did not received the new policy
LO
Louisa O's update24 Dec 2024, 18:42
Reviewer Update
Sorry but we did not received the new policy