JN
Jerusha N
1 reviews | Active since Feb 2022
16 Mar 2022, 12:39
Pathetic service ,
This service is excellent when you want to register, they will register you in 5 mins. However I do not have my dogs with me anymore and have to cancel. I sent an email to cancel last Thursday(10th March). I have not yet received a call from the consultant to conclude that the subscription is cancelled. Its now Wednesday(16th Mar). Pathetic.
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Oneplan Insurance's replyOfficial
16 Mar 2022, 13:36Good day Jerusha,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that upon investigation we have identified that we received your cancellation request on the 10 March 2022, as per our telephonic conversation please note that your policy has been set to cancel for the 01 May 2022. Email communication was sent to your listed email address with confirmation of this. The last premium will be collected on the 26 March 2022 which will provide your fur-babies with cover for April.
As per our policy terms and conditions there is a thirty (30) day (one calendar month) notice period for all cancellation requests. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us.
We are sad to see you go, but we do hope to have you part of the Oneplan family again.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that upon investigation we have identified that we received your cancellation request on the 10 March 2022, as per our telephonic conversation please note that your policy has been set to cancel for the 01 May 2022. Email communication was sent to your listed email address with confirmation of this. The last premium will be collected on the 26 March 2022 which will provide your fur-babies with cover for April.
As per our policy terms and conditions there is a thirty (30) day (one calendar month) notice period for all cancellation requests. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us.
We are sad to see you go, but we do hope to have you part of the Oneplan family again.
Kind Regards,
Oneplan
Oneplan
Oneplan Insurance's reply16 Mar 2022, 13:36
Official
Good day Jerusha,
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that upon investigation we have identified that we received your cancellation request on the 10 March 2022, as per our telephonic conversation please note that your policy has been set to cancel for the 01 May 2022. Email communication was sent to your listed email address with confirmation of this. The last premium will be collected on the 26 March 2022 which will provide your fur-babies with cover for April.
As per our policy terms and conditions there is a thirty (30) day (one calendar month) notice period for all cancellation requests. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us.
We are sad to see you go, but we do hope to have you part of the Oneplan family again.
Thank you for taking our call earlier and allowing us the opportunity to further discuss the matter at hand.
We sincerely apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
Kindly note that upon investigation we have identified that we received your cancellation request on the 10 March 2022, as per our telephonic conversation please note that your policy has been set to cancel for the 01 May 2022. Email communication was sent to your listed email address with confirmation of this. The last premium will be collected on the 26 March 2022 which will provide your fur-babies with cover for April.
As per our policy terms and conditions there is a thirty (30) day (one calendar month) notice period for all cancellation requests. Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us.
We are sad to see you go, but we do hope to have you part of the Oneplan family again.
Kind Regards,
Oneplan
Oneplan