UZ
Ursula Z
1 reviews | Active since Dec 2021
29 Dec 2021, 08:24
Pathetic service after submitting a claim
I have never been so irritated with a company. How can it be so difficult to submit a claim for a pet. First they didn't see there was 2 pages to the claim, now they can't find the money we paid back in. All this is doing is going round and round in circles. Promises that is all they are. Plse think twice before joining Oneplan pet insurance
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Oneplan Insurance's replyOfficial
29 Dec 2021, 11:05Hi Ursula,
Thank you for taking my call and allowing me the opportunity to resolve the query.
This is not the level of service we wish to provide our clients with. Please accept our sincerest apologies. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
The payment to recover the claim has been allocated and the policy is in the clear. There is no further outsanding balances. The sms requesting that a payment to be made is automated and was sent due to the delay in receiving confirmation from bank because of the recent public holidays. We apologise for the inconvenience caused.
Kind Regards
Oneplan
Thank you for taking my call and allowing me the opportunity to resolve the query.
This is not the level of service we wish to provide our clients with. Please accept our sincerest apologies. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
The payment to recover the claim has been allocated and the policy is in the clear. There is no further outsanding balances. The sms requesting that a payment to be made is automated and was sent due to the delay in receiving confirmation from bank because of the recent public holidays. We apologise for the inconvenience caused.
Kind Regards
Oneplan
Oneplan Insurance's reply29 Dec 2021, 11:05
Official
Hi Ursula,
Thank you for taking my call and allowing me the opportunity to resolve the query.
This is not the level of service we wish to provide our clients with. Please accept our sincerest apologies. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
The payment to recover the claim has been allocated and the policy is in the clear. There is no further outsanding balances. The sms requesting that a payment to be made is automated and was sent due to the delay in receiving confirmation from bank because of the recent public holidays. We apologise for the inconvenience caused.
Kind Regards
Oneplan
Thank you for taking my call and allowing me the opportunity to resolve the query.
This is not the level of service we wish to provide our clients with. Please accept our sincerest apologies. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
The payment to recover the claim has been allocated and the policy is in the clear. There is no further outsanding balances. The sms requesting that a payment to be made is automated and was sent due to the delay in receiving confirmation from bank because of the recent public holidays. We apologise for the inconvenience caused.
Kind Regards
Oneplan