WM
Wendy M
1 reviews | Active since Jan 2011
22 Sept 2023, 07:50
PATHETIC SERVICE
Your service and admin are absolutely pathetic. The right hand doesn't know what the left one is doing. Every time I have dealings with Oneplan there's a problem, and getting through to a human is another story.
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Oneplan Insurance's replyOfficial
22 Sept 2023, 09:55Hi Wendy,
Thank you for taking the time to bring this to our attention.
We apologize for the circumstances under which your Hellopeter posting has reached us, and for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Oneplan Insurance's reply22 Sept 2023, 09:55
Official
Hi Wendy,
Thank you for taking the time to bring this to our attention.
We apologize for the circumstances under which your Hellopeter posting has reached us, and for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint and we have escalated the matter to the relevant department. One of our consultants will be in contact with you to further discuss the matter at hand.
Once again, we apologize for any inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan