KG
Kubashnee G
1 reviews | Active since Nov 2017
09 Jun 2025, 11:21
Pathetic service
Still awaiting a call to review my policy, for more than a year. I am tired of dealing with unhelpful WhatsApp chat and call center agents. Was promised calls from retentions but to date, they don't bother calling. Now I cannot load a new claim and get told I didn't upload the invoice from earlier this year which I have done, numerous times.
I need someone from management to call me asap.
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Replies (1)
Oneplan Insurance's replyOfficial
09 Jun 2025, 11:44Dear Kubashnee ,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and have escalated your request for a manager to contact you and assist further. We will be in touch with you shortly.
Once again, we apologize for any inconvenience caused and we hope to restore your faith in our services.
Kind Regards,
Oneplan.
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and have escalated your request for a manager to contact you and assist further. We will be in touch with you shortly.
Once again, we apologize for any inconvenience caused and we hope to restore your faith in our services.
Kind Regards,
Oneplan.
Oneplan Insurance's reply09 Jun 2025, 11:44
Official
Dear Kubashnee ,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and have escalated your request for a manager to contact you and assist further. We will be in touch with you shortly.
Once again, we apologize for any inconvenience caused and we hope to restore your faith in our services.
Kind Regards,
Oneplan.
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and have escalated your request for a manager to contact you and assist further. We will be in touch with you shortly.
Once again, we apologize for any inconvenience caused and we hope to restore your faith in our services.
Kind Regards,
Oneplan.