LM
Lebohang M
1 reviews | Active since Sept 2018
09 Oct 2025, 15:12
Pathetic service
I cannot begin to describe the horrible service I've received and endured from Oneplan. From struggling to cancel my policy with them, to not getting any medical assistance from them and none of my refunds/claims were paid back to me, to date. I'm disgusted by their poor service, instead of providing relief, they add frustration at your time of need.
Helpful (0)
Replies (2)0
Replies (2)
Oneplan Insurance's replyOfficial
09 Oct 2025, 15:35Dear Lebohang,
Thank you for bringing this matter to our attention.
At the outset, we extend our sincere apologies that your experience with Oneplan has not met your expectations. We take your concerns very seriously, and it is regrettable that your Hellopeter posting reached us under these circumstances.
Please be assured that customer service remains our highest priority, and we acknowledge that the level of service you experienced does not reflect the standard we strive to uphold. This matter will be reviewed internally.
Kindly note that the rejected claim has been reviewed subject to the stated terms and conditions as outlined in the policy schedule. These terms and conditions form part of all policy documents and are communicated both prior to and during your time with us. In line with these terms, your claim could not be processed a formal repudiation letter outlining this decision has been sent to your registered email address.
Furthermore, your policy has been set to be cancelled as of 2025/11/01 in line with the stated terms and conditions.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
Furthermore, your policy has been set to be cancelled as of 2025/11/01 in line with the stated terms and conditions.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
While we regret the inconvenience caused, we remain committed to assisting you wherever possible within the parameters of your policy.
Kind regards,
Oneplan.
Oneplan.
Oneplan Insurance's reply09 Oct 2025, 15:35
Official
Dear Lebohang,
Thank you for bringing this matter to our attention.
At the outset, we extend our sincere apologies that your experience with Oneplan has not met your expectations. We take your concerns very seriously, and it is regrettable that your Hellopeter posting reached us under these circumstances.
Please be assured that customer service remains our highest priority, and we acknowledge that the level of service you experienced does not reflect the standard we strive to uphold. This matter will be reviewed internally.
Kindly note that the rejected claim has been reviewed subject to the stated terms and conditions as outlined in the policy schedule. These terms and conditions form part of all policy documents and are communicated both prior to and during your time with us. In line with these terms, your claim could not be processed a formal repudiation letter outlining this decision has been sent to your registered email address.
Furthermore, your policy has been set to be cancelled as of 2025/11/01 in line with the stated terms and conditions.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
Furthermore, your policy has been set to be cancelled as of 2025/11/01 in line with the stated terms and conditions.
Certain terms and conditions are always applicable, and these are included in all policy documents before and during your experience with us. We will assist with all we can in line with our terms and conditions. Oneplan subscribes to its TCF principles and will take all reasonable steps to ensure fair and equal treatment of all our clients.
While we regret the inconvenience caused, we remain committed to assisting you wherever possible within the parameters of your policy.
Kind regards,
Oneplan.
Oneplan.
LM
Lebohang M's updateReviewer Update
09 Oct 2025, 16:10I have sent the receipts for my refunds, your team leader Tiyani has gone AWOL, I'm not getting and response. I want the money I have spent on Doctors yet I had an active policy with you guys and I was promised a refund. I want my money back!
LM
Lebohang M's update09 Oct 2025, 16:10
Reviewer Update
I have sent the receipts for my refunds, your team leader Tiyani has gone AWOL, I'm not getting and response. I want the money I have spent on Doctors yet I had an active policy with you guys and I was promised a refund. I want my money back!