1 reviews | Active since Nov 2017
Pathetic service
I consented for my debit order to go off early this month, Oneplan did not debit and I thought they did debit until I received an sms from them saying it was unpaid.
They have called me so many times since Saturday and keep hanging up as soon as I answer. I finally got to speak to someone today, after they were calling again all morning and hanging up. No issues, they sent me a link and I made the payment.
My issue is, I have been trying for more than a year to get them to review my policy as it's getting more and more expensive but nobody bothers. They keep promising a call back but nothing. However, for 1 missed payment (no fault of mine) I get hounded with calls???
I will be looking to move to another provider asap as Oneplan service levels are quite pathetic and has dropped drastically over the years. I have my policy since January 2017.
Thank you for taking the time to bring this to our attention.
We apologize for any inconvenience that has been caused and for the circumstances under which your posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
We have acknowledged your complaint, and we have escalated the matter to the relevant department. One of our consultants will be in contact with you regarding the matter at hand.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We apologize for any inconvenience that has been caused and for the circumstances under which your posting has reached us. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations as we do value you as our client.
We have acknowledged your complaint, and we have escalated the matter to the relevant department. One of our consultants will be in contact with you regarding the matter at hand.
Once again, we apologize for the inconvenience caused and we hope to restore the experience.
Kind Regards,
Oneplan
Thanks for your response.
Do your consultants not want to talk to people? I have had 3 calls since this morning where they hang up when I answer.
Courtney finally called me after we spoke yesterday and I have already made the payment. Mind you this is the 4th call for today.
I have a lil baby and I'm also working. I do not have the time to sit around waiting for these calls only to have the phone put down when I answer.
This is downright unprofessional and rude!!!
Thanks for your response.
Do your consultants not want to talk to people? I have had 3 calls since this morning where they hang up when I answer.
Courtney finally called me after we spoke yesterday and I have already made the payment. Mind you this is the 4th call for today.
I have a lil baby and I'm also working. I do not have the time to sit around waiting for these calls only to have the phone put down when I answer.
This is downright unprofessional and rude!!!