Pathetic Service!

We joined Oneplan Health Insurance in July 2015, since the day we joined we have been waiting for our Onecard. Every month we called to follow up and find out where the card was and there was always an excuse or an empty promise. Eventually 8 months later in January 2016 we FINALLY received a card! This is absolutely unacceptable and ridiculous! In the meantime we had been paying all medical expenses out of pocket because we didn't have a card so we were quite annoyed by this point. I submitted claims for the period that we did not have the card and I was called and informed that the claims had been refunded to the card and that they were available for use also that the card was active and that I wouldn't have anymore issues.<br> <br> I tried to make use of the card by swiping it at a shop and the card machine did not recognise the card, even after numerous attempts. So I went to an ATM and tried to withdraw cash only to have the card swallowed! So we waited 8 months for card and when we finally get it, IT DOESN'T WORK!!! How is it possible that in 8 months they could not get this one simple thing sorted out!? 8 MONTHS people, COME ON!!!!!