Pathetic service!

My dog is my child. I thought I was doing the best thing possible for my dog, but turns out that it's a waste of time and effort. Since day one I was **** to, only once I had the papers(terms and conditions was it clear that what was said over the phone, was NOT what they offered on paper)

I have cancelled the policy, well tried to, but am still waiting for the cancellation department to get back to me. It's been a week. I'm so tired of these insurance and medical companies that are quick enough to take your money, but when it comes to actually paying or having to perform a service, its frightening.

One positive thing is, the app chat function is the only place I got proper answers. Yet after waiting for a week after sending the mail to cancel, I have NO word back. Then they still have the gall to want to charge me R100 cancellation fee????!!! Are you kidding me, I haven't used one cent of the 6 months of money they were deducting from me.

I'm so sick of companies getting away with this!