Pathetic service

<p>Just over a month ago my mother wanted to claim on her Oneplan card for a doctors visit and was informed that the policy have been cancelled since mid last year. As I am the payer of this policy my mom informed me and I contacted them to find out what is going on since I have been making payments every month, even had a premium increase in January. Last year June they cancelled my mothers policy not due to non payment but due to myself not paying the premium increase and the account falling behind, no email or sms was send out about the short payment only the email stating the incurance is cancelled. I phoned and they informed me that if I pay an X amount they will reactivate the insurance. I did it and send them a proof of payment, never thinking about it again since my mother never needed to claim from it. Apparently they never re-activated the policy and also did not inform me that I was paying a cancelled policy for 11months, after weeks of phone calls and talking they offered to re-activate the policy yet again if I pay an X amount again and I informed them that after what happened I have no interest in staying a client with them and I want the money back that I paid the past 11 months. Till date no funds was returned.</p>