PATHETIC SERVICE

I am a new client at oneplan pet insurance, and this is the worst company I have dealt with in my life!!! They don't have a clue what they are doing at their offices, and for me as a new client I think this is pathetic!!!<br> At first, they send me an sms that the payment for my insurance did not go off, BUT THIS IS A BUSINESS ACCOUNT IDIOTS! I HAVE PHONED YOU 5 TIMES SINCE FROM THE 1ST OF APRIL TO SORT THIS OUT AND STILL YOU CAN NOT GET IT RIGH.Secondly - before the first payment I have asked them to remove one pet from the insurance..they could not even do that. After a fight I was told that the one pet is now removed and I will only pay for one pet.Thirdly - Now today you finally get it right to debit the money from my account BUT YOU IDIOTS DEPITED MONEY FOR 2 PETS!!! When I phoned you this morning to get the paper work sorted out no one can help me and I must wait for the person who is dealing with my paper work to contact me. Then 10minutes I get someone contacted me to confirm about the cancellation that was done MONDAY - BUT ALREADY THIS MORNING YOU HAVE DEPITED FROM MY ACCOUNT. If you can not even handle something as stupid as this, how are you going to handle claims