PATHETIC SERVICE! ***

<p>My son was involved in an motorbike accident on 27 June 2016. The ambulance services told us that Oneplan wont cover it so they cant take him to a private hospital and if they had to we had to put down R100K before the closest hospital would admit him. The next day 28th June I told my sons girlfriend but this is B/S and that she must phone Oneplan again and asked why they would not cover the hospital. She was then told that if he had been taken to a private hospital they would have covered it. Now in such a situation what on earth do you do, Netcare 911 who works with these things on a daily basis says that Oneplan would not have covered it and the next day Oneplan told you that they would have covered it. Long story short, I personally have paid for my son to be on Oneplan sometime last year as was told and assured that he would be covered if something like an accident would happen. Luc****y we did not have to make use of Oneplan while I was still paying it. He later went onto his girlfriend's Oneplan and now he has received a bill from Netcare for R2296.16 which she has submitted to Oneplan and was told they are not going to pay. Could someone come back to me as his girlfriend is just been given the runaround. This is the second time I have experienced BAD, PATHETIC service from Oneplan to say the least. I honestly dont know people still join Oneplan if you read all the complaints on hellopeter. Can someone come back to me</p>