JJ
Jennelle J
1 reviews | Active since Mar 2024
05 Jun 2025, 14:14
Pathetic Pathetic Pathetic OnePlan
Pathetic pathetic pathetic. I give a new review after every interaction with OnePlan, it gets worse and worse every time. Service is ********** and they are full of empty promises. They cannot be trusted.
Helpful (0)
Replies (4)0
Replies (4)
Oneplan Insurance's replyOfficial
05 Jun 2025, 14:39Dear Jennelle ,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and a consultant will be in contact with you to assist further and advise.
Once again, we apologize for any inconvenience caused and we hope that this feedback restores your experience with our services..
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and a consultant will be in contact with you to assist further and advise.
Once again, we apologize for any inconvenience caused and we hope that this feedback restores your experience with our services..
Kind Regards,
Oneplan
Oneplan Insurance's reply05 Jun 2025, 14:39
Official
Dear Jennelle ,
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and a consultant will be in contact with you to assist further and advise.
Once again, we apologize for any inconvenience caused and we hope that this feedback restores your experience with our services..
Kind Regards,
Oneplan
Thank you for taking the time to bring this to our attention.
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologize for any inconvenience caused. We do take customer feedback seriously to improve our service and process to ensure that we meet our client’s expectations.
We have acknowledged your complaint, and a consultant will be in contact with you to assist further and advise.
Once again, we apologize for any inconvenience caused and we hope that this feedback restores your experience with our services..
Kind Regards,
Oneplan
JJ
Jennelle J's updateReviewer Update
05 Jun 2025, 14:40While I sit here crying coz you guys are holding my dogs ransom. Unbelievable
JJ
Jennelle J's update05 Jun 2025, 14:40
Reviewer Update
While I sit here crying coz you guys are holding my dogs ransom. Unbelievable
Oneplan Insurance's replyOfficial
05 Jun 2025, 15:04We truly apologize for the experience you are having and we are working tirelessly to have the matter resolved.
Kind regards,
Oneplan.
Kind regards,
Oneplan.
Oneplan Insurance's reply05 Jun 2025, 15:04
Official
We truly apologize for the experience you are having and we are working tirelessly to have the matter resolved.
Kind regards,
Oneplan.
Kind regards,
Oneplan.
JJ
Jennelle J's updateReviewer Update
17 Jun 2025, 09:59Another interaction, another complaint, and more bad service. I literally complain on every single interaction I have with One Plan. I’m forced to stay with them as my dogs are old and I’ll however, no one should ever trust these people. Please find another service provider for your pets.
This time I was told I paid a day too late (which was as a result of the long weekend) and even though I paid, I won’t have cover. I asked what did I pay for, and no one can give me an answer. So you pay, and there’s still no cover. They ***** your money basically, so ******* practices are happening here. I will also be reporting them to the consumer council.
This time I was told I paid a day too late (which was as a result of the long weekend) and even though I paid, I won’t have cover. I asked what did I pay for, and no one can give me an answer. So you pay, and there’s still no cover. They ***** your money basically, so ******* practices are happening here. I will also be reporting them to the consumer council.
JJ
Jennelle J's update17 Jun 2025, 09:59
Reviewer Update
Another interaction, another complaint, and more bad service. I literally complain on every single interaction I have with One Plan. I’m forced to stay with them as my dogs are old and I’ll however, no one should ever trust these people. Please find another service provider for your pets.
This time I was told I paid a day too late (which was as a result of the long weekend) and even though I paid, I won’t have cover. I asked what did I pay for, and no one can give me an answer. So you pay, and there’s still no cover. They ***** your money basically, so ******* practices are happening here. I will also be reporting them to the consumer council.
This time I was told I paid a day too late (which was as a result of the long weekend) and even though I paid, I won’t have cover. I asked what did I pay for, and no one can give me an answer. So you pay, and there’s still no cover. They ***** your money basically, so ******* practices are happening here. I will also be reporting them to the consumer council.